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The Operational Assurance Manager at Needham Bank is responsible for executing quality assurance reviews to oversee and monitor high-risk activities, including due diligence for high-risk customers and compliance with Bank Secrecy Act/Anti-Money Laundering (BSA/AML) regulations. This role involves creating and managing a program to continuously monitor high-risk areas, ensuring compliance with regulations and internal policies, and providing detailed reports to management. The position requires strong leadership and collaboration with various stakeholders to maintain sound risk management practices.