Operational Analytics & Forecasting, Lead Analyst (Remote, US)

Openly

120d • $104,650 - $124,260

About The Position

This role will be responsible for leveraging advanced analytics to support our operational business partners, including Claims, Business Development, Customer Experience, and Marketing and for building new and evolving existing forecasting methodologies that provide insights that can be leveraged by leadership to support strategic planning and decision-making.

Requirements

• A minimum of 5 years of experience in both personal lines property and auto insurance and the supporting operational functions (Claims, Business Development, Customer Experience, etc).
• Ability to write complex SQL queries for data extraction, manipulation, and analysis.
• Experience in the end-to-end process of building, evaluating, and refining predictive models, with a focus on improving model performance and interpretability using Python or R.
• Experience gathering requirements and building dashboards using Google LookerStudio.
• Expertise in building and running staffing models that produce digestible outputs that can be leveraged by operational partners to understand existing team capacity and future headcount needs.
• Experience in developing forecasting tools and models and in building comprehensive monitoring frameworks that concisely highlight recent trends, drivers of deviations, and core assumptions impact the model.
• Proven ability to drive results in fast-paced, high-growth environments while managing significant business complexity across a network of stakeholders.
• Advanced organizational and time management skills, capable of working with high autonomy on complex initiatives while meeting deadlines.
• Exceptional interpersonal skills with proven ability to build rapport and collaborate effectively with stakeholders at all levels.
• CPCU or equivalent insurance designation preferred but not required.

Responsibilities

• Analyze complex business challenges and provide insights and recommendations that improve processes and drive business outcomes.
• Evaluate impacts of new initiatives and processes on operational performance that inform strategic planning.
• Develop a deep understanding of the interconnectedness of all functions supported by the Operational Analytics and Reporting team and leverage these insights to drive increased consistency and transparency.
• Build and enhance forecasting tools and develop robust monitoring and reporting frameworks to enable transparency around methodology, core assumptions, drivers of observed variances, and rationale for future projections.
• Partner with various insurance operations teams (claims, business development, customer experience, underwriting, marketing) to understand processes, challenges, and data needs.
• Conduct deep-dive analyses and provide insights that help the corresponding team find new opportunities and operate more efficiently.
• Support business case development for new initiatives, providing financial projections and ROI analysis.
• Develop, maintain, and refine forecasting models for key insurance metrics such as policy counts, premium, claims frequency, and operational costs.
• Monitor forecast accuracy and update models regularly based on actual performance and recent trends.
• Partner with insurance product, finance, and any relevant operational team to ensure alignment on business assumptions and metric definitions.
• Build detailed yet digestible reports summarizing actual versus forecast results and key drivers of variances.
• Clearly communicate forecast results, methodology, assumptions, and possible implications for business strategy to key stakeholders and the leadership team.
• Closely work with functional leaders to align on analytical requirements and measures of success for both new and ongoing initiatives.
• Effectively communicate insights and recommendations to key stakeholders (including senior leadership) by demonstrating advanced influencing and storytelling skills.

Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually.
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward

What This Job Offers

• Number of Employees: 251-500 employees