Firstmark Operational Analyst IV

Nelnet Servicing•Lincoln, NE

About The Position

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Assist in department as needed using analytical tools, critical thinking and problem solving. Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy. Contribute to Continuous Process Improvement. Manage multiple conflicting priorities & consistently meet deadlines. Prepare project plans. Provide status to management on projects. Act as lead on Consumer Loan projects. Present materials and reports. Work with other analysts and management to conduct analysis and solve problems regarding routine & chronic problems. Acquire knowledge in systems and processes. Act as a resource for the department. Monitor progress of projects. Participate in and facilitate projects to make improvements within department. Commit to getting the job done. Share responsibility of projects with management. Train within department for the general and orientation modules. Learn basics of and participate in CPI projects.

Requirements

4-year college degree preferred.
3-4 years of experience in an analytical, student loan, technical, problem-solving or project management position.
Problem Solving
Business Math
Oral communications
Written communications
Decision Making and Critical Thinking
Accuracy/Attention to Detail
Initiative
Project Management
Managing Multiple Priorities
Working with MS Office

Nice To Haves

Some experience with database concepts and simple query language (SQL) preferred
Some experience with report writing tools – Crystal reports (Business Objects) preferred
Some experience with project management on small to medium projects preferred
SQL experience preferred

Responsibilities

Assist in department as needed using analytical tools, critical thinking and problem solving.
Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
Contribute to Continuous Process Improvement.
Manage multiple conflicting priorities & consistently meet deadlines.
Prepare project plans.
Provide status to management on projects.
Act as lead on Consumer Loan projects.
Present materials and reports.
Work with other analysts and management to conduct analysis and solve problems regarding routine & chronic problems.
Acquire knowledge in systems and processes.
Act as a resource for the department.
Monitor progress of projects.
Participate in and facilitate projects to make improvements within department.
Commit to getting the job done.
Share responsibility of projects with management.
Train within department for the general and orientation modules.
Learn basics of and participate in CPI projects.