Operational Administrator

Aviva Senior Living•Sarasota, FL

1d•$80,000 - $85,000

About The Position

The Operational Administrator leads day-to-day operations and service delivery for three resident-facing functions: Front-Desk/Concierge Services, Transportation, and Life Enrichment/Activities. This role ensures an exceptional resident experience, operational efficiency, regulatory compliance, and seamless cross-departmental coordination across Independent Living, Assisted Living, Memory Care, and, when necessary, Skilled Nursing.

Requirements

Bachelor’s degree in Hospitality, Gerontology, Health Services, Business Administration, or related field; equivalent experience considered.
3+ years of operations leadership in senior living, healthcare hospitality, hospitality, or related service environments.
Demonstrated oversight of multi-function teams (e.g., front desk/concierge, transportation, activities/life enrichment).
Working knowledge of senior living operations, customer service standards, ADA, and safety procedures.
Proficiency with scheduling, CRM/ticketing, or resident engagement platforms
Valid driver’s license with acceptable MVR; ability to meet insurer requirements.
Must have operated a multi-functional business in a fiscally responsible way.
Strong working knowledge of the cultural differentiators within a faith-based, mission driven organization and the impact that culture has on business operations.
Ability to support organizational values.
Strong project management skills, critical thinking skills with proven ability to establish goals, timelines and action plans as well as follow-through.
Excellent verbal and written communications skills.
Strong conflict resolution skills.
Passion for the mission of the organization; outgoing, highly visible and accessible.
Always striving for excellence, continuous improvement and alignment with the organizational strategy.
Organized and focused on multiple priorities in a dynamic environment.
Track record of managerial success.

Responsibilities

Foster a hospitality-forward, resident-first culture grounded in respect, inclusion, accountability, and safety.
Create, deliver, and promote on-going campus-wide customer service/hospitality training.
Develop and manage operating budgets; Oversee procurement (contracts for entertainment, transportation vendors, software, supplies); ensure cost controls and value.
Champion technology adoption to streamline processes and insights.
Serve as point of escalation for resident feedback; resolve concerns quickly and professionally.
Communicate transparently about schedule changes, event updates, transportation policies, and service disruptions.
Lead resident advisory input sessions and publish regular service metrics and improvements.
Create and chair campus safety and security committee.
Oversee 24/7 front-desk coverage, service standards, call handling, visitor management, package/delivery intake, and emergency response protocols.
Support the creation and measurement of quality standards and improvement for each service area and promote the continuous advancement of performance excellence.
Create and deliver standardized training for receptionist/concierge staff on hospitality, confidentiality (HIPAA-sensitive contexts), emergency communications, and de-escalation.
Maintain lobby/readiness standards (cleanliness, signage, postings, event boards, transportation schedules).
Coordinate with Security, Facilities, Dining, and Clinical teams to resolve resident requests and incidents promptly.
Provide input for the annual budget process and promotes efficient and effective management of resources in day-to-day operations to continually strengthen the organization’s financial performance.
Plan and manage resident transportation for medical appointments, shopping trips, religious services, outings, and internal shuttle loops.
Build driver schedules and route plans; ensure preventive maintenance, safety inspections, DOT/DMV compliance, and timely documentation (pre/post-trip logs).
Establish booking processes, prioritization rules, and equitable access policies.
Track and optimize on-time performance, ride utilization, wait times, and cost per mile/ride.
Oversee vendor partnerships (e.g., paratransit providers) as needed; ensure accessibility accommodations and ADA compliance.
Oversee a dynamic calendar of social, cultural, educational, spiritual, wellness, and intergenerational programs tailored to independent living residents.
Apply resident engagement frameworks (e.g., dimensions of wellness) to promote purpose, autonomy, and cognitive/physical health.
Use attendance, feedback, and outcomes metrics to evolve offerings; ensure appropriate staffing, risk assessments, and incident reports for trips/events.