Operational Account Manager

AIG • Jeffersonville, IN

1d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as an HVAC Operational Account Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in the HVAC Business unit AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose AIG. We deliver flexible and innovative service solutions to our OEM and retail partners, focusing on the HVACR industry. How you will create an impact The HVAC Operational Account Manager will manage processes for assigned HVAC accounts while striving to enhance efficiencies, along with serving as a point of contact to implement operational aspects for new programs and processes. The primary focus for the position is process optimization for assigned HVAC Accounts and will report to the Client Operations AVP. Work with clients, Operations Process Director and Client Operations AVP to implement and monitor operational processes, as well as create best practices. Establish regular cadence for reporting on assigned account activities and processes. Build relationships withing the HVAC industry and be a trusted advisor Work closely with project team and various departments on implementation of operational processes for new and existing accounts. Create and maintain standard operating procedures. Research data issues and determine process to correct with input from client, internal departments, and other stakeholders. Attend and assist with preparing data for Quarterly Business Review clients and present in a highly professional manner to executives and key stakeholders, both internal and external. Translate the needs of clients and customers into operational plans. Performs other duties as required to support AIG and account growth objectives and strategic initiatives.

Requirements

• Excellent organizational skills
• Action-oriented problem-solver
• Ability to manage large escalations and to solve complex issues
• Advanced experience with Microsoft Office products such as Outlook, Word, Excel, Visio, and PowerPoint
• Demonstrate commitment to Excellence, Teamwork, Innovation, Initiative, and Can-do Attitude

Nice To Haves

• Experience in the HVAC and/or Warranty industry is preferred
• SQL experience is preferred but not required

Responsibilities

• Manage processes for assigned HVAC accounts while striving to enhance efficiencies
• Serve as a point of contact to implement operational aspects for new programs and processes
• Process optimization for assigned HVAC Accounts
• Work with clients, Operations Process Director and Client Operations AVP to implement and monitor operational processes, as well as create best practices
• Establish regular cadence for reporting on assigned account activities and processes
• Build relationships withing the HVAC industry and be a trusted advisor
• Work closely with project team and various departments on implementation of operational processes for new and existing accounts
• Create and maintain standard operating procedures
• Research data issues and determine process to correct with input from client, internal departments, and other stakeholders
• Attend and assist with preparing data for Quarterly Business Review clients and present in a highly professional manner to executives and key stakeholders, both internal and external
• Translate the needs of clients and customers into operational plans
• Performs other duties as required to support AIG and account growth objectives and strategic initiatives

Benefits

• At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
• We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed