Operational Account Manager, Freight Operations, Road US

DSV•Woodbridge Township, NJ

About The Position

The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.

Requirements

High School diploma.
3 years’ experience in logistics, transportation brokerage, or related field.
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
Solid analytical experience in Excel required.
Experience with transportation management systems.
English (reading, writing, verbal)
Position requires strong mathematical skills for pricing, negotiating and project development
Superior leadership skills and ability to build and cultivate strong relationships
Driven, enthusiastic, and highly motivated
High attention to detail and ability to multitask
Strong organizational skills
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Excellent interpersonal communication and problem-solving skills, verbal, written and in person
Strong prioritization skills and works with a sense of urgency
Proficiency in using a Windows-based computer
Strong ability to persuade, negotiate, and influence others
Ability to work flexible hours.

Nice To Haves

College degree in Logistics or Supply Chain Management
5 years’ experience in logistics, transportation brokerage, or related field.

Responsibilities

Develops the overall customer relationship via all methods of communication, phone, email, and in person.
Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
Researches and determines growth opportunities within the branch’s house accounts.
Investigates, actions and establishes new customer leads and opportunities.
Examines customer requests to provide best service options and pricing available.
Proactively handles customer shipment requests.
Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
Provides direction and sets pricing guidelines for Carrier Sales team.
Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
Drives new business acquisition and customer growth through a strong commercial mindset and proactive approach.
Other duties and project work as assigned by manager.

Benefits

Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits.
Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays.

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