Operation Support Specialist - Manhattan, NY / On-Site

GE HealthCare

13d•Onsite

About The Position

As the Operations Support Specialist, you will Manage the full lifecycle of medical device equipment, including end-of-life planning, new equipment requirements, and service delivery needs. This is an on-site role, in Manhattan, at our clients' location. Relocation is available. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Note: This is an on-site role, in Manhattan, at our clients' location. Relocation is available.

Requirements

BS or BA degree and demonstrated process management experience... Or an AA degree and 2 years' experience in process management... Or 4 years process management experience.
Prior experience with Calibration standards and test equipment requirements
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Strong communication and interpersonal skills, with the ability to build trust and foster effective collaboration across diverse teams.
Proven leadership experience supporting service delivery, vendor management, or clinical engineering environments.
Ability to analyze data, identify issues, and implement corrective actions.
Customer‑focused mindset with a proactive approach to problem-solving.

Nice To Haves

Experience with Lean, continuous improvement, or process optimization preferred.

Responsibilities

Manage the full lifecycle of medical device equipment, including end-of-life planning, new equipment requirements, and service delivery needs.
Lead repair allocation processes, purchase services, and ensure adherence to repair workflows and documentation standards.
Drive Biomedical Engineers and Biomed Technicians to address service issues promptly and effectively.
Provide routine reporting on service activities, documentation, and repair status to technical teams and clinical stakeholders.
Conduct monthly analysis of material and vendor spend, identifying opportunities to reduce cost and improve service efficiency.
Oversee Biomed Technicians supporting equipment repair operations.
Build and maintain strong relationships with customer BMETs, Site Leaders, and clinical departments.
Serve as the primary point of communication for service escalations, ensuring timely resolution through cross‑functional coordination.
Lead service delivery processes, metrics, compliance tracking, and performance improvement initiatives.
Deliver clear communications and action plans to meet service goals, including management of tools, test equipment, purchasing, and monthly dashboards.
Apply Lean methodologies to drive continuous improvement in tools, processes, and overall service quality.