Operation Support Rep

Knight Insurance Group • Los Angeles, CA

3d • $24 - $26

About The Position

Midway Leasing is a distinguished privately owned subsidiary of Midway Rent a
Car, operating as part of the Hankey Group of Companies. With over 40 years of
experience in the automotive leasing industry, Midway Leasing has carved out a
reputation as a leader in luxury and exotic vehicle leasing.

We pride ourselves on our commitment to providing our customers with tailored
leasing solutions that meet their unique needs, ensuring a seamless and
enjoyable leasing experience.

At Midway Leasing, we understand that the choice of a vehicle is not just about
transportation, it’s a meaningful experience for many of our customers. That’s
why we strive to deliver superior customer service, expert guidance, and a
personalized approach that sets us apart from our competitors. Our dedicated
team of professionals are passionate about helping clients find leasing terms
that provide both value and convenience.

As a trusted name in the industry, Midway Leasing continues to uphold the
highest standards of quality and customer satisfaction, making us the go-to
choice for luxury and exotic vehicle leasing. Whether you're leasing for special
occasions or enhancing your business image, Midway Leasing is here to provide
our clients with exceptional driving experience.

Requirements

• Exceptional customer service skills
• Strong analytical and organizational skills with attention to detail.
• High multi-tasking skills
• Ability to thrive under pressure and in a fast-paced work environment
• Ability to communicate (written and verbal) in a professional manner
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint etc.)
• Minimum 2 years of customer service
• Minimum 2 year of administrative experience
• Strong attention to detail and commitment to quality of work
• Ability to articulate comprehensive information
• Strong organizational and multi-tasking abilities
• Pass background; inclusive of Pre-Employment Drug Test, Credit Check, SSN Validation, and Criminal Record
• Clean driving record with no drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 5-7 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Minimum 3 years of licensed driving history

Responsibilities

• Answering customer phone calls and emails
• Work with customers to ensure compliance with registration, title, insurance, payment
• Prepare and package customer files for final underwriting/funding to senior management
• Credit reporting
• Preparing lease contracts
• Analyzing auto industry trends that affect future residual values
• Review status, compliance and performance of leases and follow up accordingly
• Researching lease issues and customer queries
• Maintain and update leasing platforms (Leasing App, TSD, NEBO)
• Handling logistics on lease returns and repossessed vehicles
• Prepare and package customer files to present to management
• Complete special projects or duties as requested
• Research and prepare documents for our legal team

Benefits

• Paid Holidays, Vacations and Sick Days Off
• Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
• 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees