Operation Store Manager - MAC Counter Manager 211

Dufry Careers

10d•$65,000 - $68,000

About The Position

The Retail Manager is responsible for managing the total operation of their assigned store and supervising the store and employees. S/he is responsible for the hiring, training and development of his/her employees. S/he will generate sales through their team, perform outstanding customer service, and maximize profits by controlling expenses. Other duties include but are not limited to the development of the Assistant Manager or Third Key in management responsibilities and the protection of company assets. The Retail Manager must develop strong working relationships with his/her retail partner store or mall management (as applicable), AT&D of his/her region and head office support departments.

Requirements

Minimum high school education, college background preferred.
Previous experience in cosmetic field preferred. Specialty store management background a plus.
Five years retail experience, cosmetic preferred, one-two years management experience required.
Training and coaching new and existing employees and customers.
Ability to function in a fast-paced environment.
Embrace the company’s corporate philosophy.
Excellent communication, leadership and organizational skills. Comfortable managing and supervising people.
Professional attitude and ability to be flexible and deal with change.
This position requires excellent communication skills to be performed on a daily basis.
This position requires moderate physical effort.
Some unpacking and packing of materials is required when restocking the floor supplies.
There may be moving and setting up of displays and other events taking place in your location.
At counters, one must stand nearly 8 hours.

Responsibilities

Customer Service:
Ensure staff delivers consistent, excellent customer service in accordance with our standards.
Resolve customer issues and requests in an efficient and quick manner.
Develop and utilize customer database for phone calls, product launches, events and appointments in conjunction with the Company’s customer program.
Sales:
Create and maintain an atmosphere geared to achieving sales and profit goals.
Determine and communicate individual and team sales goals and hold staff accountable for results in accordance with the brand’s business practices.
Analyze and review goal attainment and develop strategies to improve performance.
Business Management:
Control all store expenses within budget guidelines.
Manage cash loss prevention procedures and established security policies.
Manage time, establish priorities and delegate effectively to meet goals and objectives
Inventory:
Maintain appropriate inventory levels
Prepare, coordinate and ensure a complete and accurate physical inventory as required.
Merchandising:
Follow and implement all corporate visual presentation standards and guidelines.
Execute new launch displays, collateral placement, etc.
Marketing & Events:
Oversee all planning details for events
Human Resources:
Maintain a cohesive, cooperative work environment through team building and motivation.
Maintain a communication system for the store to ensure all staff review current initiatives and direction.
Hold regular and productive staff meetings with AT&D.
Recruit, hire and develop top Artist and management professionals, maintaining an active candidate pool.
Administer all training programs for selling skills, customer service, products and operations.
Conduct monthly coaching sessions to communicate objectives, set goals and follow up on progress according to the company’s business programs.
Perform thorough and timely staff reviews and initiate increases, promotions, disciplinary action and terminations with MRO and Human Resources approval.
Ensure staff is trained in service and artistic skills as established by the Company.