Operation Lead Analyst - Express Scripts - Remote

Cigna Healthcare

4d • Remote

About The Position

The Operations Lead Analyst is responsible for overseeing day‑to‑day execution of BenOps workstreams, including benefit configuration, case execution, and production support, ensuring all work is completed accurately and in compliance with SLAs, contractual obligations, and regulatory requirements. This role proactively identifies operational risks, dependencies, and barriers, escalating issues and recommending mitigation strategies as needed. The Lead Analyst triages and resolves complex or high‑impact issues, performs root‑cause analysis to address defects and rework, and serves as an escalation point for analysts and offshore or contingent resources. In addition, the role drives process improvement and quality by identifying efficiency and standardization opportunities, supporting SOPs and quality controls, and ensuring compliance with applicable controls. Strong stakeholder communication is essential, with regular updates to leadership and close collaboration with cross‑functional partners to support implementations, renewals, and change initiatives. The Lead Analyst also provides mentorship and guidance to the team, supports workload planning during peak periods, and models ownership, accountability, and continuous improvement.

Requirements

• Strong knowledge of healthcare or PBM operations, with direct experience in benefits configuration or benefits operations preferred
• Excellent analytical, problem‑solving, and root‑cause analysis skills
• Proven ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment
• Strong written and verbal communication skills, including the ability to clearly articulate risks and recommendations to leadership
• High attention to detail with the ability to think holistically about end‑to‑end processes
• Identifies areas for improvement and initiates projects or programs Increase productivity, quality, and effectiveness
• High School Diploma required
• Bachelor’s degree or equivalent work experience required
• 3+ years of experience in operations, benefits operations, PBM, healthcare, or a related analytical role required
• Proficiency in Microsoft Office Suite required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Nice To Haves

• Prior experience in a lead, SME, or senior analyst capacity strongly preferred

Responsibilities

• Overseeing day‑to‑day execution of BenOps workstreams
• Ensuring all work is completed accurately and in compliance with SLAs, contractual obligations, and regulatory requirements
• Proactively identifies operational risks, dependencies, and barriers, escalating issues and recommending mitigation strategies as needed
• Triages and resolves complex or high‑impact issues
• Performs root‑cause analysis to address defects and rework
• Serves as an escalation point for analysts and offshore or contingent resources
• Drives process improvement and quality by identifying efficiency and standardization opportunities
• Supporting SOPs and quality controls
• Ensuring compliance with applicable controls
• Providing regular updates to leadership
• Close collaboration with cross‑functional partners to support implementations, renewals, and change initiatives
• Providing mentorship and guidance to the team
• Supports workload planning during peak periods
• Models ownership, accountability, and continuous improvement

Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year and paid holidays
• annual bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level