Operating Room Scheduling Clerk G6

Kaiser Permanente • Oakland, CA

64d

About The Position

Responsible for surgery scheduling in perioperative settings. The OR Scheduling Clerk must be efficient and effectively use the resources surrounding operative events by accurate and timely scheduling of cases, personnel and materials according to policies, procedures and guidelines. The OR Scheduling Clerk must review perioperative data to identify and gross inaccuracies and missing data elements.

Requirements

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Customer Service - In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational Initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.
• Interpersonal Skills - Maintains confidentiality; treats co-workers, patients and facility visitors with respect.
• Oral Communication - Listens and gets clarification to ensure that instructions and requests are fully understood.

Responsibilities

• Maximize operating room utilization by appropriately booking the right type of surgery cases by priority and length of time using case management software.
• Create, move, cancel, and reschedule cases for multiple service lines as needed; keep surgery schedule and wait list updated dally, adhering to the local turnaround policy and guidelines.
• Perform specific operating room scheduling functions using current computer systems and software.
• Manage/edit case depot as needed.
• Communicate changes to the appropriate personnel and other departments.
• Utilize protocols to determine and communicate proper patient prep, including utilizing appropriate systems to check patient record and coordinate necessary lab tests and Rx, inform of cost share obligations, identify/document any medication allergies and conduct screening questionnaires.
• Independently problem-solve issues and maintain detailed records and statistics. Submit monthly statistical reports on Excel.
• Provide assistance to surgical patients by coordinating their surgical dates; write letters to members concerning surgery issues as needed.
• Other duties as assigned.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees