Operating Room Liaison II

About the position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The position involves coordination and oversight of instrument readiness in the Operating Room and Sterile Processing Department (SPD) to facilitate efficient case flow. The role is responsible for overseeing and/or assisting in projects and process improvement initiatives in compliance with contractual obligations. It promotes customer service/satisfaction through resolution of OR/SPD issues within the facility and performs duties in accordance with hospital, TJC, AORN, AAMI and other appropriate policies and procedures. The position also provides oversight to projects and assists in new hire orientation and training, using developed skills and practical knowledge to perform scheduled and unscheduled tasks independently.

Responsibilities

• Assist in performing strategic and operational assessments in the operating room, sterile processing, and surgical support areas.
• Conduct monthly monitoring and quarterly KPI reports to ensure service delivery efforts are meeting operational goals and contractual agreements.
• Demonstrate understanding of Operating Room and Sterile Processing Department processes.
• Support the development and execution of process improvement plans based on results of monthly KPI data.
• Aid the OR and SPD leadership on preference card creation and/or management to ensure accuracy of surgical case pull.
• Collaborate with OR/SPD leadership to identify surgical instrumentation related to tray additions and reconfigurations.
• Support OpFlow or similar tray rationalization and optimization projects.
• Support SPM count sheet reconciliation and data projects as required.
• Assist in managing, training, and implementation of STERIS engagement deliverables in a contracted facility.
• Participate and assist in new STERIS IPS employee orientation, on the job training, in-service education and STERIS IPS or facility quality assurance programs when needed.
• Provide Operating Room (O.R.) staff support in preparing the O.R. suite for surgery by verifying instrument trays are available prior to case start times.
• Keep track of surgical case flow during the day, monitor instrument needs, and notify SPD personnel in advance of any possible additional/emergent instrumentation needs.
• Perform daily required audits of KPI data including case cart audits, room visits for identification of OR frictions, post case cart audits, and tray audits.
• Perform KPI data analysis to identify trends and operational issues within the operating rooms and SPD.
• Coordinate the planning and communication of priority instrument turnarounds.
• Respond to problem calls from Surgery as required by the contract deliverables.
• Verify that required instrumentation has been sterilized and is available for next day, call or weekend cases.
• Complete documentation as required for inventory/equipment requests, instrument sets, etc.
• Ensure navigator assignments are completed or assigned.
• Other duties as assigned.

Requirements

• Vocational/Technical certification and 4+ years of O.R., SPD, or Perioperative work experience or High School Diploma and 6+ years of O.R., SPD, or Perioperative work experience is required.
• Must have, or obtain, SPD certification through CBSPD or HSPA within 12 months of hire.
• Certification must be maintained per renewal schedule.
• Requires thorough working knowledge of Microsoft Office applications and is capable of learning software programs and/or hardware as required.
• Requires Smart Phone knowledge.
• Able to perform all job requirements of an Operating Room Liaison I.

Benefits

• Comprehensive and competitive benefits portfolio
• Bonus participation