Operating Room Evening Flow Manager

Mass General Brigham•Boston, MA

4d•Onsite

About The Position

As manager of the Operating Room Schedule, the Operating Room Flow Manager has direct responsibility for maximizing the efficiency of patient flow, controlling the transfer of patients for surgery. As part of the management team, time will be spent directing and monitoring patient flow in the extremely complex, high patient volume Operating Room setting with 46 operating rooms, 27,000 cases and over $50,000,000 in revenues per year). Decisions made regarding patient flow and Operating Room utilization have a direct impact on the expenditure of resources and maximization of revenues. This position is the key controller, facilitator, and integrator of the effectiveness and efficiency with which the daily dynamic schedule functions. The OR Flow Manager works in collaboration with the anesthesia floor leader, nursing management, surgeons, and co-leaders in determining, through critical judgment and decision-making, that optimum utilization is attained and maintained. The OR Flow Manager will develop and promote a team philosophy and interdisciplinary collaboration among staff to foster a continuum of care for the perioperative patient. At the Brigham, we place great value on being a diverse and inclusive community. Brigham Health and the Department of Nursing are dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Requirements

Bachelor’s of Science in Nursing degree required
Previous Operating Room Charge Nurse experience required
Must possess strong interpersonal communication and negotiation skills to provide effective leadership for promoting interdisciplinary collaborative team work.
Must possess strong analytical and organizational abilities in order to make effective decisions in an expedient manner while maintaining high quality care standards.
Must be able to appropriately prioritize room and staffing resources based upon patient needs and established protocols.
Must use clinical knowledge and judgement to prioritize patients in collaboration with anesthesia and surgery, as routine, urgent, and emergent
Uses expertise and judgment in determining appropriate patient placement and defining appropriate patient scheduling.
Must demonstrate ability to effectively communicate, negotiate, and problem solve with physician staff over scheduling and room assignments.
Must often act as a liaison between staff and physicians in determining most appropriate resource allocation.
Must demonstrate fair and equitable practice in assigning staff, determining overtime, and providing input into performance evaluations.
Must be able to promote a customer-oriented philosophy among all staff within the area.
Must demonstrate independent judgment within the scope of this position, while maintaining effective relations with outside referring organizations, internal physicians, and departmental staff.
Ability to work under extremely stressful conditions.
Must be able to utilize computer applications programs such as EPIC

Nice To Haves

Master’s Degree in related healthcare, Operations, engineering Preferred
Knowledge of patient care and operational flow activities, as described.

Responsibilities

Directs the efficient flow and movement of perioperative patients from pre-op, ED, or inpatient unit, to the operating room, and then to PACU or inpatient unit
Establishes effective communications with nursing management, clinical support, anesthesia floor leader, surgeon, and hospital administration to ensure efficient utilization of the Operating Room.
Ensures that optimum utilization is maintained with minimum use of overtime and additional staff. Impact of errors could result in major revenue losses and increased personnel expenses.
Track and communicate any actual or potential delays and trends to support institutional goals.
Align nursing staffing numbers and skill set with surgical cases and volume at all times, paying particular notice to 3:00pm, 5:00pm, 7:00pm, and 9:00pm
Utilize clinical knowledge and judgement to adhere to OR schedule and minimize delays which can result in loss of revenue, increase personnel expenses, and impact patient outcomes.
Establishes and sustains successful external relationships with ancillary departments including but not limited to Pre-Op, PACU, and ICU, to assure smooth and efficient functioning of the Operating Room Schedule.
Develops and maintains a plan of organization which facilitates congruency with organizational goals.
Monitors the accuracy of the Epic scheduling program and interacts with Information Systems to ensure that the integrity of the system is maintained.
Plans for additional staffing as needed and secures resources with consideration of budget impact.
Implements and monitors adherence to personnel and departmental policies.
Establishes and maintains an environment conducive to high morale and job satisfaction, fulfillment of staff goals, and delivery of optimum performance.
Abide by organizational structure escalation pathways for support as needed
Performs all other duties as assigned.