OpenShift Technical Account Manager

Red River

1d

About The Position

Red Hat's Public Sector Technical Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in the Public Sector Organization. In this role, you will work with a key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Technical Support teams. As an Openshift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf. The role will be located within the U.S.. What you will do: Support enterprise customers implementing automated and containerized cloud application platform solutions Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms Perform technical reviews and share knowledge to proactively identify and prevent issues Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat Collaborate with the engineering, R&D, product management, and technical support teams Create documentation regarding customer issues and technical details on how to resolve them Manage and grow customer relationships by delivering attentive, relationship-based support Travel occasionally to visit regional customers

Requirements

• 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization
• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and exposure to cloud management (Red Hat ACM), and IT automation (Ansible by Red Hat)
• Competent comprehension of enterprise architecture and strategic business drivers
• Direct experience with a variety of hardware and software vendors
• Ability to manage multiple issues and projects with shifting priorities and timelines
• Excellent time management skills
• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
• Ability to travel for customer visits and events within the region

Nice To Haves

• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
• Familiarity with source code management tools like Git or SVN
• Prior experience in a technical leadership or mentorship role
• Security Clearance
• Experience in public sector

Responsibilities

• Support enterprise customers implementing automated and containerized cloud application platform solutions
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
• Collaborate with the engineering, R&D, product management, and technical support teams
• Create documentation regarding customer issues and technical details on how to resolve them
• Manage and grow customer relationships by delivering attentive, relationship-based support
• Travel occasionally to visit regional customers

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level