Openlink Endur ETRM Delivery Lead

Cayuse Holdings • Hartford, CT

402d • $156,000 - $208,000 • Remote

About The Position

The Openlink Endur ETRM Delivery Lead at Cayuse Commercial Services, LLC is an independent contractor role focused on providing systems support and enhancing customer service within the organization. The position requires strong communication and organizational skills, as well as the ability to manage multiple tasks simultaneously. The lead will interact with end-users, developers, and managers to document issues, assist with data problems, and ensure compliance with corporate requirements.

Requirements

• Bachelor's degree preferably in Information Technology, Information Systems or related area
• Excellent customer service, interpersonal, communication and team collaboration skills
• 8+ years of experience in application support
• Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities
• A strong understanding of SQL and relational database concepts
• Familiarity with SDLC processes such as Agile, Waterfall, etc.
• Experience working with ticketing systems such as Remedy, ServiceNow
• Familiarity with front to back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements
• Ability to create complex pricing provisions and report views
• Excellent analytical and problem-solving skills, strong organizational skills, attention to detail
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards

Responsibilities

• Interact daily with end-users, developers, and managers
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions
• Field questions from end-users and assist with data issues
• Create and maintain system functional design documents
• Complete analysis, testing and deployment for system upgrades, patches, and custom code releases
• Follow defined change management procedures and internal guidelines
• Availability to support after hours on business-critical situations and scheduled tasks
• Contributes to best practice library and mentors other team members
• Must be able to work on multiple simultaneous tasks with limited supervision
• Ensure requirements are being met in accordance with corporate compliance
• Ensure proper communication to all levels of the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree