Opening Welcome Center Concierge - Beverly YMCA
About The Position
If you are an energetic and social individual who thrives in a fast-paced environment, this may be the role for you! The Beverly YMCA is seeking a motivated and friendly individual for a part-time position at the Member Services Welcome Center. In this role, you will play an important part in offering friendly, caring support to members and guests, helping them connect to our many membership and program offerings, answering questions, providing tours, and updating membership information. As a Member Services Team Member, you will: Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention. Interview prospective members and give tours of the facility, while promoting YMCA memberships. Build strong relationships with members and help them connect to the YMCA’s diverse programs and services. Handle membership concerns professionally and inform the supervisor of any unresolved issues. Apply YMCA policies and procedures related to member services. Monitor locker rooms when required and respond to emergencies as necessary.
Requirements
- Must be 18+ for the opening shifts.
- Excellent interpersonal and problem-solving skills.
- Ability to connect with people of diverse backgrounds.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
Responsibilities
- Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.
- Interview prospective members and give tours of the facility, while promoting YMCA memberships.
- Build strong relationships with members and help them connect to the YMCA’s diverse programs and services.
- Handle membership concerns professionally and inform the supervisor of any unresolved issues.
- Apply YMCA policies and procedures related to member services.
- Monitor locker rooms when required and respond to emergencies as necessary.
Benefits
- Free YMCA membership and discounts on programs.
- Paid training and professional development.
- Opportunities for career advancement within our seven YMCA locations.
- A retirement fund with a company contribution.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
