OpenBlue Service Expert

Johnson Controls • Glendale, WI

1d • Remote

About The Position

The OpenBlue Services Expert (remote) opportunity at Johnson Controls will allow you to centrally support the branch level of operations related to building automation controls and diagnostic analytic analysis. You will perform duties using computers and software programs that assists in diagnostics and reporting of various type of building automation and mechanical systems. This will be a remote working position. Computer hardware and application will be provided along with phone applications needed to support branch operations. You will be expected to operate and utilize various software applications to diagnose and report on building automation system operations with minimal oversight. Training will be provided, however, advanced computer knowledge and operation will be required As a member of the OpenBlue Connected Services Team you will work with other analysts with various skill sets including building automation diagnostics, energy analysis and HVAC system diagnostics. The future will be focused on artificial intelligence (AI) and advanced machine learning. You will help build the future of our diagnostics platform to support our service organization to keep Johnson Controls on the leading edge of a cost effective, technically advanced, service delivery business.

Requirements

• Minimum of 10 years’ experience with Metasys and HVAC System, diagnostics, maintenance, repair and trouble shooting.
• Knowledge of HVAC equipment, building automation systems and energy management and monitoring systems.
• Able to solve complex service operational and maintenance problems using data and analytical models.
• Able to communicate professionally with customers at all levels, internal and external.
• Demonstrated leadership abilities, organizational, communication and interpersonal skills.
• Advanced computer skills and service business application tools are a key part of future development in this position.
• Extensive knowledge in communication protocols including but not limited to N2, MSTP, Ethernet, and BACnet.

Nice To Haves

• Possess appropriate industry certifications.
• Digital literacy and understanding of the following but not limited to: cloud computing, artificial intelligence, machine learning, digital twins, and IT architecture.
• Knowledgeable on latest cybersecurity protocols, standards and best practices

Responsibilities

• Analyze performance and condition data utilizing engineering principles and software tools.
• Perform Daily/Weekly Dashboard Review and deep dive analytics on remotely connected buildings
• Support setup and commissioning activities for the Connected Service platform.
• Generate reports with observations and recommendations on the performance, condition, operation and maintenance of building equipment and systems.
• Review reports generated by others to insure quality and accuracy.
• Direct day to day activities related to data analysis, report generation, and field support.
• Provide advanced support to field account teams for interpreting the data and reports to improve the operations and maintenance of building equipment and systems.
• Work with the field teams to improve general operation and maintenance processes.
• Research new equipment and system types identifying and improving new data analysis techniques and rules to expand the scope and quality of Connected Services.
• Train other team members and field technicians on data analysis, report generation and field support.
• Direct software developers and IT resources to improve the quality, automate the delivery, and increase the reliability of Connected Services applications
• Prepare, write and/or approve internal and field process documentation on the startup and delivery of Connected Services.
• Work with other cross functional teams to develop and deploy new services to be delivered by the field and OpenBlue Connected Services Team.
• Work directly with end customers to advise on maintenance activities driving additional revenue streams for JCI in the service business.

Benefits

• Competitive salary.
• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed