OPC In House Part Time

Westgate Resorts • Cocoa Beach, FL

110d • $13

About The Position

As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme parks and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests who are here on vacation.

Requirements

• Excellent communication skills
• Outgoing and assertive personality
• Ability to handle cash and tickets accurately and securely
• Enjoy working with tourists
• Positive, self-motivated, and able to work in a team environment
• Excellent face-to-face customer service skills
• Ability to overcome objections
• Flexible work schedule including mornings, nights, weekends, and holidays
• Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions
• Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify
• Provide 5-star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard
• Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
• Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
• Maintain a professional appearance and work environment at all times with a clean clutter free work station
• Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees