OPAL Product Director

City of Philadelphia-posted 4 months ago

$130,000 - $150,000/Yr

Full-time • Senior

Philadelphia, PA

5,001-10,000 employees

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The Office of Innovation and Technology is seeking a Product Director to lead, manage, and grow a large team responsible for the implementation, optimization, and continuous improvement of Workday across various modules. This leadership role will oversee a team of 40 professionals working across Workday’s Financial and Purchasing modules to drive operational excellence, improve efficiencies, and enhance system capabilities. The ideal candidate will have a strong background in Workday, combined with leadership experience in managing large, cross-functional teams within a complex organizational environment. This role requires a deep understanding of Workday’s capabilities and best practices, as well as the ability to drive product strategy, manage cross-functional teams, and deliver impactful results that meet the needs of public sector stakeholders. The ideal candidate will have experience in a large public sector environment and will be passionate about enhancing Finance, Purchasing, and operations through cutting-edge technology.

Define and maintain the Workday product roadmap aligned with the strategic goals of the organization.
Collaborate with senior leaders, stakeholders, and department heads to prioritize and align Workday initiatives with broader organizational objectives.
Manage product lifecycle from concept to delivery, ensuring the solutions meet business needs, regulatory requirements, and user expectations.
Lead, mentor, and manage a team of 40 professionals across various functions, including functional experts, analysts, and system administrators, ensuring high performance, productivity, and engagement.
Serve as the primary liaison between business stakeholders and technical teams, translating business requirements into actionable system configurations and enhancements.
Provide strategic direction and thought leadership to team members across different Workday modules, ensuring alignment with organizational goals and priorities.
Develop and implement training programs to continuously enhance the team’s technical expertise and leadership skills.
Provide guidance on Workday best practices and drive change management initiatives to ensure successful adoption of new features.
Lead the execution of Workday implementation projects, upgrades, and system configurations, ensuring projects are delivered on time, within scope, and within budget.
Serve as the primary point of contact for stakeholders, ensuring transparent communication on project statuses, timelines, risks, and outcomes.
Identify and mitigate risks that could affect project timelines or quality, taking corrective action as needed.
Work with business stakeholders and technical teams to evaluate system performance, monitor key metrics, and implement updates or new features that drive efficiency and effectiveness.
Lead the evaluation and deployment of new Workday features and functionality, ensuring continuous enhancement of the platform’s capabilities.
Ensure the effective integration of Workday with other enterprise systems, managing dependencies and resolving challenges as needed.
Act as a subject matter expert (SME) for all Workday-related topics, direct training and support to end users across the organization.
Regularly communicate project status, outcomes, and improvements to both technical and non-technical stakeholders.
Ensure training materials are developed and maintained, including user documentation and user support resources, to support effective platform adoption.
Ensure that Workday configurations and updates comply with all relevant regulatory requirements, data privacy laws, and internal policies.
Partner with the IT and security teams to maintain data integrity, security, and confidentiality within Workday, particularly for sensitive employee and financial data.

In-depth knowledge of Workday Finance, Purchasing and other Workday modules, with experience in system configuration, deployment, and post-implementation support.
Strong understanding of public sector finance and purchasing processes, regulations, and compliance requirements.
Ability to lead cross-functional teams and work with senior leaders to drive product success.
Excellent project management, organizational, and time management skills with a focus on delivering high-quality results on time.
Strong analytical and problem-solving abilities with the capacity to make data-driven decisions.
Demonstrated experience leading Workday product strategy within a government agency, large municipality or similarly complex public-sector organization.
Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field; advanced degrees or certifications (e.g., MBA, Workday Certification) are a plus.
Minimum of 10+ years of experience in financial systems management with significant experience in system configuration, integration, and optimization and with at least 5+ years in a leadership role managing large, cross-functional teams preferably in a large governmental environment.
Proven experience in managing large-scale Workday implementations, system optimizations, and driving the development of strategic product roadmaps.
Knowledge of data privacy laws and regulations specific to public sector operations.

Experience working with Workday Studio, Workday Integration, Workday Reporting, and other technical components of the platform.
Experience with other ERP systems is a plus.

Comprehensive health coverage for employees and their eligible dependents.
Wellness program offers eligibility into the discounted medical plan.
Employees receive paid vacation, sick leave, and holidays.
Generous retirement savings options are available.
Eligibility to participate in the Public Service Loan Forgiveness program.
Free Commute on SEPTA for eligible City employees.
Tuition discounts and scholarships available for employees and their dependents.

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