Op Shop Manager / Westport

Elmo Spca•Westport, CT

About The Position

We have an exciting opportunity for an Op Shop Manager to join our team at our Westport SPCA Op Shop. Our Westport store has a loyal customer base, a great mix of vintage clothing and homewares, and a friendly volunteer team who bring great energy every day. Permanent Part-Time - 26hrs per week Tuesday to Saturday roster - flexibility required to support the shop

Requirements

Retail management experience (second-hand or charity retail preferred but not essential).
Team leadership or volunteer coordination experience.
Strong customer service, communication, and interpersonal skills.
Confident with cash handling, banking, and financial reporting.
Well-organised, self-motivated, and able to manage multiple priorities.
Computer-literate, with experience using Microsoft Office.
Full, clean driver’s licence.

Responsibilities

Manage daily operations of the Op Shop, ensuring a clean, welcoming, and well-stocked store.
Oversee stock collection, sorting, pricing, merchandising, and inventory to drive sales and maintain quality standards.
Lead, train, and support a team of volunteers, fostering a positive and productive environment.
Deliver excellent customer service and ensure volunteers do the same.
Handle cash, banking, and reporting accurately in line with SPCA procedures.
Ensure compliance with health & safety, legal, and SPCA policies.
Develop in-store promotions and maintain attractive displays to maximise turnover.
Build relationships with donors, suppliers, and the local community to support the shop and SPCA’s mission.