Onsite Weekend/Overnight Front Desk Attendant & Camera Monitoring- Part Time (Sugar Top)

RealManage•Sugar Mountain, NC

61d•$15 - $17•Onsite

About The Position

RealManage Elevated is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated is a values-based company with the following values as our guiding principles: Integrity: We always do the right thing. Respect: For our customers, employees, and company, mutual respect is the cornerstone for every RealManage relationship. Selflessness: More than teamwork; we are part of something special and much larger than any of us. Personal Relationships: We are a professional services company; people do business with people they like. Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated's fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Community Summary: SugarTop Resort is the premier destination spot when visiting the High Country. Located in the Village of Sugar Mountain, N.C., the resort is a ten-story high-rise condominium complex that houses 320 units. SugarTop amenities include a full-size heated indoor pool, two large hot tubs, one dry and one wet sauna as well as a state-of-the-art workout facility. The long-range views are without question the best in the region for your sunrises and morning coffee or sunsets with your other favorite beverages. SugarTop Resort is adjacent to Sugar Ski, the premier winter sports venue in the Southeast, as well as a challenging 18-hole championship Golf Course just minutes away in the Village of Sugar Mountain. The iconic Grandfather Mountain welcomes the sunrise each morning. The Weekend & Overnight Front Desk & Cameral Monitoring Associate greets and provides excellent customer service to all guests entering the facility. Also provides support and services to the Association Management Staff.

Requirements

High School diploma
2-3 years' experience in administrative, customer service, and/or related fields
Excellent communication, writing skills, and phone etiquette
Excellent computer skills, including MS Outlook, Word, and Excel
Familiar with standard operations of common office equipment: Phones, printer, postage meter
High degree of accuracy and attention to detail
Positive, outgoing personality and the ability to work as a team player
Must be able to work flexible hours, early mornings, including weekends and overnights, and holidays. Schedule is subject to change based on business needs.

Nice To Haves

1-2 years of experience at a hotel front desk is preferred.
Associate degree preferred.
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office - Word, Excel, and PowerPoint).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.

Responsibilities

Receive and respond to resident phone calls; redirect as appropriate
Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members as needed
Assist with checking residents in, as necessary, to utilize the fitness center and pool.
Facilitate amenity access by having residents either provide completed documentation or by providing them with the appropriate documentation to read and sign in order to receive amenity access cards.
Camera monitoring for non-compliance and Association policies.
Update new/existing owners' information in the appropriate system daily or as required.
Sort incoming mail and package deliveries for distribution
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisors of unusual equipment or operating problems, and the need for additional materials and supplies.
Ensure all safety precautions are followed while performing job duties
May be asked to assist with special projects and tasks.