ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN

AECOM • Indianapolis, IN

199d

About The Position

AECOM is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. This is a full-time position. The applicant can establish a career in operations and customer service, specific to a fast-paced, technology-driven work environment. The TMC Operator assists INDOT operations. The operator disseminates information verbally and electronically regarding active incidents, such as stranded motorists, crashes, etc., to INDOT’s Hoosier Helper Freeway Service Patrol. Work within a Traffic Management Center also includes, but is not limited to, monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow. Operators are responsible for the quality, accuracy, and timeliness of all information disseminated. Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed, provide other appropriate response agencies with scene details, provide information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provide overall information to verify and update information regarding ongoing incidents, associated backup/traffic delays, and estimated clearance times. Operators assist the general public by correctly inputting data into INDOT’s Global Events Manager (GEM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in web applications. Review all events, signs, and traveler information for accuracy. Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel, and other public and private agencies. Once assessment is complete, operators determine the facts and severity of traffic incidents and prepare the information for dissemination to the motoring public.

Requirements

• High school diploma or GED equivalent.
• Must pass a State and Federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Ability and flexibility to work a variety of shifts.
• Constantly operate a computer and other monitoring equipment.
• Ability to remain in a stationary position for long periods.

Nice To Haves

• Previous experience as a transportation Traffic Management Center Operator/Dispatcher.
• Ability to synthesize information from multiple inputs.
• Knowledge of personal computers and software.
• Knowledge of or ability to learn Indiana roadways.
• Ability to work calmly and accurately under intense pressure.
• Ability to multitask under intense pressure.
• Ability to communicate across various levels of management.

Responsibilities

• Disseminate information regarding active incidents to INDOT’s Hoosier Helper Freeway Service Patrol.
• Monitor CCTV traffic cameras and radio communications with INDOT personnel and other emergency responders.
• Identify incidents and respond to calls.
• Provide customer service and implement traffic control devices.
• Maintain contact with Indiana State Police Dispatch and other emergency responders.
• Communicate and coordinate incident and road blocking information with INDOT maintenance and district staff.
• Provide information to motorists via Dynamic Message Boards.
• Input data into INDOT’s Global Events Manager and CARS database.
• Review events, signs, and traveler information for accuracy.
• Assess data from various sources to detect roadway incidents.
• Monitor road sensor data and confirm using CCTV video.
• Prepare information for dissemination to the motoring public.

Benefits

• Medical, dental, vision, life, AD&D, disability benefits.
• Paid time off and leaves of absence.
• Voluntary benefits and perks.
• Flexible work options.
• Well-being resources and employee assistance program.
• Business travel insurance.
• Service recognition awards.
• Retirement savings plan.
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees