Onsite Technology Support Experienced Professional

Hitachi • Raleigh, NC

3d • Onsite

About The Position

In this role, you support the reliable day‑to-day operation of Hitachi Energy’s Global Technology Support business by providing hands‑on IT support within a power industry environment. Your work enables people across factory, office, and collaboration spaces to perform safely, efficiently, and without disruption. You handle incidents, device setup, logistics coordination, and routine operational checks that keep IT services running smoothly where they matter most—close to production and engineering activities that support the power grid. You are directly involved in diagnosing and resolving IT issues, delivering ready‑to-use computers, supporting meeting rooms, and maintaining accurate hardware inventory and configuration data. In locations where applicable, you also support non‑standard IT hardware and IT‑related production equipment, contributing to stable factory operations. Through clear communication, structured processes, and practical problem‑solving, you help reduce downtime, improve user experience, and maintain service quality in a demanding industrial setting. This role offers exposure to operational IT services within a global power technology company, collaboration with internal teams and vendors, and opportunities to grow your technical and service capabilities while supporting infrastructure that underpins modern, reliable energy systems.

Requirements

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Formal qualification in IT from an accredited university or college or completion of an apprenticeship in the field of IT.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both business and technical audiences in the local language and English.
• A proactive, solution‑oriented mindset with the ability to work independently and stay self‑motivated.
• Experience following operational governance, including runbooks, Standard Operating Procedures (SOPs), and escalation processes.
• Capability to identify and report risks that may impact the quality of operational support services.
• Role is required to be onsite 5 days a week in Raleigh, NC

Responsibilities

• Diagnose and resolve IT‑related issues efficiently to support uninterrupted business and operational activities.
• Deliver computers and devices in a ready‑to-use condition, ensuring a positive and reliable user experience.
• Provide ad‑hoc guidance and training to users on common IT topics and available self‑service tools.
• Manage physical stock of IT devices and accessories, including accurate updates in the Configuration Management Database (CMDB).
• Perform regular inventory checks and routine computer room inspections, including temperature, air conditioning, cabling, and general functionality.
• Coordinate device transport and relocations using local logistics providers and assist third‑party technicians as needed.
• Handle warranty cases in collaboration with Original Equipment Manufacturer (OEM) vendors and internal stakeholders.
• Support meeting rooms and collaboration areas to ensure IT equipment and software function as expected, including desk‑side support.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees