Onsite Technical Specialist & Sales Representative

Asurion • Orlando, FL

14h • $23 • Onsite

About The Position

The only thing we’re more passionate about is our people. At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We take care of you (benefits/perks): Base pay is guaranteed and paid biweekly. Earned pay can now be accessed early! Based on your sales performance, you'll get extra money We offer 3-4 weeks of paid training where your success is our top priority! We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills. Generous medical, dental and vision benefits program after 30 days of employment 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities Visit Asurion Benefits Central: https://www.abcinfoshare.online/ to explore our perks, including Part-Time and Full-time medical, dental and vision benefits! As a Technical Support & Sales Representative, here’s what you can expect to do: Evaluate and troubleshoot with customer concerns o Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication Utilize call center technology to solution, input, track, and report customer issues Meet goals and grow from feedback and coaching o 3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers Sell Asurion smart home and other products on every call o Directly connected to¬¬¬¬ Serve, Solve, Sell¬ incentives Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time) When needed, escalate calls appropriately

Requirements

• Minimum education: Highschool Diploma (or equivalent)
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
• This is a sales role, team members in this role have sales activity goals that must be met to be successful
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
• Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications

Nice To Haves

• Bilingual Spanish/Español skills are highly desirable (additional financial incentives provided)

Responsibilities

• Evaluate and troubleshoot with customer concerns
• Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
• Utilize call center technology to solution, input, track, and report customer issues
• Meet goals and grow from feedback and coaching
• Sell Asurion smart home and other products on every call
• Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
• When needed, escalate calls appropriately

Benefits

• Base pay is guaranteed and paid biweekly.
• Earned pay can now be accessed early!
• Based on your sales performance, you'll get extra money
• We offer 3-4 weeks of paid training where your success is our top priority!
• We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills.
• Generous medical, dental and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
• Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees