Onsite Tech Support

Delta Faucet • Indianapolis, IN

78d • $23 - $36

About The Position

Are you passionate about endpoint technology and driven to find innovative solutions for business challenges? Are you someone who is driven by continuous improvement and always looks for ways to optimize processes? Do you thrive with collaborating with partners across all levels of an organization? If this sounds like you, we'd love to connect! We are seeking a skilled professional to join our dynamic IT team and support the organization's endpoint infrastructure. The ideal candidate is a proactive problem-solver with expertise in endpoint technologies and a dedication to delivering outstanding customer service. This role requires experience with a wide range of endpoint solutions for Windows, macOS, Android, and iOS, as well as a proven track record of outstanding white-glove, executive-level support. As an Onsite Tech Support Professional, you will be instrumental in implementing and optimizing endpoint solutions, ensuring robust security, improved efficiency, and seamless performance. Your work will directly impact user satisfaction, driving productivity and reliability across all endpoint devices within the organization.

Requirements

• Proficient in O365, Windows operating systems, macOS, desktop applications, computer hardware, printers, and related technologies.
• Strong expertise in Microsoft Windows Server, networking, Microsoft Configuration Manager, Intune, application packaging/deployment, Windows 10/11, and macOS.
• Solid understanding of endpoint technologies, including operating systems, device management, and security solutions.
• Familiarity with mobile device management (MDM) platforms and enterprise imaging, deployment, and application packaging technologies.
• Relevant technical certifications, such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator/Endpoint Administrator Associate.
• Minimum of 3 years of experience in IT support and endpoint technology roles.
• Proven track record of providing executive-level support with professionalism, exceptional communication, and an executive presence.
• Familiarity with IT service management (ITSM) principles and practices.
• Strong problem-solving, analytical, and troubleshooting abilities with a proactive mindset.
• Excellent communication, interpersonal, and customer service skills.
• Ability to thrive in a fast-paced, dynamic environment, managing tasks effectively under pressure.
• Capable of working independently and collaboratively within a team.

Responsibilities

• Configure, deploy, and administer endpoint technologies including hardware, printers, operating systems, application deployments/upgrades, patches, security tools, and management solutions and tools.
• Support, configure, deploy and maintain endpoint devices & solutions including printers, AV equipment, and endpoint applications.
• Ensure timely resolution of issues, drive critical incidents to completion, and maintain operational stability and compliance with incident SLAs.
• Develop and maintain solution documentation, standard operating procedures, and work instructions.
• Facilitate informational training with IT and Business teams and/or end-users on standards, processes, or tool functionality.
• Build and distribute documentation, training materials, and facilitate information transfer sessions.
• Investigate and resolve recurring endpoint issues, implementing preventive measures.
• Contribute to CI initiatives to optimize endpoint solutions, systems and processes to improve the user experience and efficiency on endpoint devices.
• Availability of on-call support and maintenance outside of core business hours as needed.

Benefits

• Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Plastics and Rubber Products Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees