OnSite Team Lead - Northwest Indiana

Stryker•Crown Point, IN

1d•Onsite

About The Position

Position summary: · Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. · Essential duties & responsibilities: (detailed description) · Provides clinical surgical support by managing all relevant equipment. · Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. · Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. · Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. · Maintains knowledge base of equipment and disposable products through Stryker education training programs. · Provide physicians and OR personnel with information on new and current products. · Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis. · Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account. · Accurately records and reports all surgical procedure information. · Adheres to all Stryker and medical facility policies, standards and procedures. · Analyze and resolve both routine and non-routine product issues expediently using independent judgment. · Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. · Adhere to (HIPAA) and other related patient confidentiality policies and procedures. · Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) Education & special trainings: · High School diploma or equivalent required · Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred. · Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal Qualifications & experience: · Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. · Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. · The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations. · The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) · The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account. · The ability to provide support/coverage at other accounts in other regions, which may include overnight travel. Physical & mental requirements: · Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. · Ability to remain standing and/or walking for an extended period of time. · Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. · Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.). · Excellent analytical skills. · Excellent interpersonal skills. · Excellent equipment problem-solving skills. · Excellent time management skills with ability to use independent judgment and critical thinking effectively. · Must be able to explain and generate detailed guidelines and procedures. Essential Functions: Area of Impact: Effectively partners with key stakeholders of account, cross-divisional sales teams,and cross-functional teams to drive account productivity and satisfaction. Individual work has impact on team and other groups. Leads Tier 1 huddles. Actively participatesin and as needed,leadshospital huddles. Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction. Manages charge sheets and billing for account. Business Expertise: Solid understanding of critical metrics and their impact on the business and customer relationship. Directly applies feedback and metrics to propose process improvements that drive customer satisfactionand elevate Stryker’s impact on the account. Functional Knowledge: Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience. Provides in-service training at the request of the customer. Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement. Responsible for onboarding new employees. Functional knowledge of SPD & OR. Significant understanding of surgeon preference. Manages and coordinates Stryker and customer onboarding and compliance requirements for team. Good understanding of Joint Commission requirements and managing that for the team and account.Interpersonal Skills:Information exchange requiring tact and diplomacy. Consistently facilitates and leads team building activities and actively participates. Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite. Scope of Work Summary (Operating Room Support): The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations. Core Responsibilities: · Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference. · Confirm equipment functionality and image routing prior to each procedure. · Adjust camera, monitor, and device settings intraoperatively. · Provide immediate troubleshooting of endoscopy and integration systems. · Manage post-procedure breakdown and staging of all Stryker equipment. · Clean/disinfect towers and components, restock consumables, and perform basic maintenance. · Educate OR and SPD staff on proper use and troubleshooting of Stryker products. · Support video conferencing, DICOM transfers, and EMR connectivity (where applicable). Qualifications: · Experience in OR technical support or surgical services. · Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.). · Excellent communication and troubleshooting skills Scope of Work Summary (Sterile Processing Department – SPD): Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments. Core Responsibilities: · Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation. · Perform in-line function testing (leak, sharpness, insulation, or power checks). · Wrap and containerize sets for sterilization per IFU. · Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership. · Facilitate repairs, replacements, and instrument tracking per hospital protocols. · Communicate with SPD and OR leaders regarding equipment readiness and process improvements. Certifications: · CRCST required within 6 months of hire (per Stryker and state legislation). · Ongoing annual continuing education required.

Requirements

High School diploma or equivalent required
Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent analytical skills.
Excellent interpersonal skills.
Excellent equipment problem-solving skills.
Excellent time management skills with ability to use independent judgment and critical thinking effectively.
Must be able to explain and generate detailed guidelines and procedures.
Information exchange requiring tact and diplomacy.
CRCST required within 6 months of hire (per Stryker and state legislation).
Ongoing annual continuing education required.

Nice To Haves

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
Experience in OR technical support or surgical services.
Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
Excellent communication and troubleshooting skills
Functional knowledge of SPD & OR.
Significant understanding of surgeon preference.
Good understanding of Joint Commission requirements and managing that for the team and account.

Responsibilities

Provides clinical surgical support by managing all relevant equipment.
Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
Maintains knowledge base of equipment and disposable products through Stryker education training programs.
Provide physicians and OR personnel with information on new and current products.
Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
Accurately records and reports all surgical procedure information.
Adheres to all Stryker and medical facility policies, standards and procedures.
Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.
Effectively partners with key stakeholders of account, cross-divisional sales teams,and cross-functional teams to drive account productivity and satisfaction.
Leads Tier 1 huddles.
Actively participatesin and as needed,leadshospital huddles.
Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
Manages charge sheets and billing for account.
Provides in-service training at the request of the customer.
Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
Responsible for onboarding new employees.
Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
Confirm equipment functionality and image routing prior to each procedure.
Adjust camera, monitor, and device settings intraoperatively.
Provide immediate troubleshooting of endoscopy and integration systems.
Manage post-procedure breakdown and staging of all Stryker equipment.
Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
Perform in-line function testing (leak, sharpness, insulation, or power checks).
Wrap and containerize sets for sterilization per IFU.
Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
Facilitate repairs, replacements, and instrument tracking per hospital protocols.
Communicate with SPD and OR leaders regarding equipment readiness and process improvements.