Onsite Systems Engineer II

Vc3•Hendersonville, NC

5d•Onsite

About The Position

At VC3, we don't just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious | Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll resolve complex technical issues, ensuring our clients receive timely and effective solutions. By managing escalated service requests and supporting key business technologies, you'll play a critical role in driving client success. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.

Requirements

5+ years relevant technical experience is required OR 2 years experience in Onsite Systems Engineer I role at VC3. KPI goals consistently met in Onsite Systems Engineer I role
5+ years experience managing: Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare, routing and Switching, Firewalls, VPNs
3+ years experience with virtualization technologies: Hyper-V, VMWare
Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
Good problem solving and decision-making skills; ability to understand and analyze complex issues
Go Beyond - you take that extra step to create moments that are unexpected but appreciated.
Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

Nice To Haves

CCNA, VMware, or Microsoft 365/Azure certifications highly desired

Responsibilities

Operate from a client location 100% of the time
Serve as primary contact for all end user issues at assigned client; from passwords resets, application and hardware break-fixes, to procuring standard and specific hardware requirements
Respond to, document, and prioritize walk in requests from users at assigned client
Receive & respond to escalated service requests, incidents and change requests from other VC3 team members in a timely manner
Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support
Provide mentorship to lower tier technical team members
Troubleshoot and resolve issues with:
Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
General network connectivity including ISP
Common networking technologies such as DHCP and DNS
Wireless network performance and accessibility
Remote access technologies including VPN, RDS, and Citrix
Operating systems on servers, desktops, and laptops
End user iOS and Android mobile devices
Common peripherals such as printers
Complete technical administrative tasks such as:
Virus/malware removal
Add/remove/change virtual server resources
AD/365/application password resets
Work closely with client business unit managers and IT users to assess organizational IT requirements and training needs and develop strategies to implement and support hardware and software tools
Identify recurring issues and initiate problem tickets for them
Make recommendations for improvements of supported hardware and software
Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
Additional duties as required

Benefits

Flexibility - We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered.
Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

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