Onsite Support Technician

Uniguest•Oakmont, PA

9d•Onsite

About The Position

Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a part-time Onsite Support Technician. In this position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff. In this position, you will be responsible for providing support to hospital patient and staff customers ensuring our services meet or exceed their expectations. With a range of technologies from patient bedside TV to digital signage, to mobile apps and video conferencing, pCare by Uniguest creates personalized customer experiences in healthcare and hospital environments. A successful candidate will be comfortable handling computer documentation including payment records.

Requirements

Exceptional customer service and communication skills.
Be self-motivated and able to work independently in a fast-paced environment.
Basic technical repair knowledge.
Basic computer skills.
Customer service experience (1 year plus is preferred).
Ability to install a 32- inch TV on a mount
High school diploma or equivalent.
Ability to travel to and work onsite at hospitals.
Must be able to lift 50 lbs. and climb a 6-foot ladder.
Prior practice with using hand tools
Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination.

Responsibilities

Ensure that pCare’s technical requirements are followed and customer satisfaction is achieved for all aspects of the service
Collaborate with other team members to troubleshoot and resolve any technical issues affecting services
Familiarize customers with the use of our interactive system and its features
Replace defective equipment as needed (tv, pillow speakers, phones)
Process computer documentation as needed

Benefits

Competitive employee benefits package
Medical, Dental and Vision Insurance Plan options.
Pet Insurance Plan.
401k Plan with Employer Match.
Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
Employee Assistance Program (EAP).
Employee Referral Bonus Program.
Career development and potential for advancement opportunities.
Performance bonuses.
Employee Recognition Rewards Program.