Onsite Support Technician / Photographer - Freeport, TX
About The Position
The Onsite Support Technician / Photographer partners with customers, management, global helpdesk, and SIG teams to provide on-premises support with the goal of delivering a world-class customer service experience. WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, including award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and an inclusive, diverse workplace. WHAT YOU’LL DO The Onsite Support Technician / Photographer partners with customers, management, global helpdesk, and SIG teams to provide on-premises support with the goal of delivering a world-class customer service experience.
Requirements
- Ability to work effectively with clients at all organizational levels, demonstrating professionalism and strong customer‑service orientation.
- Collaborative, team‑focused mindset with a positive and proactive attitude.
- Strong verbal and written communication skills.
- Ability to use hand and power tools safely
- Ability to climb ladders and lift equipment
- Ability to work independently and meet deadlines
- Ability to multitask, manage competing priorities, and interpret work requests accurately.
- Proficiency with Microsoft Office applications and Microsoft Teams.
- Working knowledge of Adobe Photoshop.
- Familiarity with Adobe Creative Cloud applications.
- Valid Driver’s License
- High School Diploma or equivalent
- Flexibility to work after hours/weekends
- Corporate and Industrial Photography
- One to three years experience in AV/videoconferencing support
- Installation and Audio-Visual experience
Nice To Haves
- Bachelor's Degree, preferred
Responsibilities
- Set up and breakdown of conference spaces
- Perform preventative maintenance
- Provide timely and quality support tasks
- Field service support of networked devices
- Collaborate with internal and external teams
- Adhere to local safety standards
- Provide documentation and end-user training
- Setup and troubleshoot A/V systems
- Travel to various job sites as required
- Create, review and update incoming Tririga and ServiceNow cases for the Freeport AV team.
- Monitor consumables used on AV tasks and projects and ensure accurate replacement orders are placed.
- Provide corporate headshot photography as requested.
- Support corporate event photography, including on‑site coverage as needed.
- Edit and prepare photographs based on client specifications.
- Maintain flexibility to work extended hours which include nights, weekends, and holidays to support event photography needs.
- Travel locally as required to fulfill photography assignments.
- Perform additional duties as assigned.
Benefits
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
