Onsite Support Technician II
About The Position
Under the direction of Desktop Support Supervisor, the Onsite Desktop Support Technician II provides day-to-day routine and non-routine technical support and maintenance for desktops, laptops, tablets, iPads, printers, iPhones, scanners, telecom, and network systems including hardware, application software, operating systems and connectivity. Troubleshoot hardware and software issues and document resolution with minimal support while also repairing or replacing defective equipment with minimal support. Install, configure, and update end-user desktop and laptop software with minimal support, and systematically prioritize and escalate issues when appropriate. Use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues as well as perform equipment moves, adds and changes for end users. Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.
Requirements
- Minimum Education: Associate Degree or equivalent combination of education and experience
- Minimum Experience: 2-4 years of experience in direct customer support in a Help Desk or onsite computer technician role.
- Required License: Valid Driver's License
Nice To Haves
- Preferred Education: Bachelor's Degree in related field
- Preferred Experience: Healthcare industry experience is preferred
- Preferred Certification: Not Applicable
- Preferred License: Not Applicable
Responsibilities
- provides day-to-day routine and non-routine technical support and maintenance for desktops, laptops, tablets, iPads, printers, iPhones, scanners, telecom, and network systems including hardware, application software, operating systems and connectivity
- Troubleshoot hardware and software issues and document resolution with minimal support while also repairing or replacing defective equipment with minimal support
- Install, configure, and update end-user desktop and laptop software with minimal support, and systematically prioritize and escalate issues when appropriate
- Use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues as well as perform equipment moves, adds and changes for end users
- Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position
- Knowledge of and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail)
- Performs other duties as assigned
- Follows Palomar Health rules, policies, procedures, applicable laws and standards
- Carries out the mission, vision, and quality commitment of Palomar Health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
