Temporary)

AMN Healthcare

1d•$20 - $25•Onsite

About The Position

The Onsite Support Specialist is responsible for supporting AMN's Labor Disruption Operations team during work stoppage events. By enlisting, onsite support members get deployed with as little as 3 days’ notice once paired for an assignment. Assignments can last anywhere from 5 to 12 days, potentially shorter or longer depending on the scale of the event. This would be an as needed worker, similar to per Diem or On Call work. We cannot guarantee schedule or hours and you will only work when you are paired on an assignment.

Requirements

HS Diploma or equivalent
2 years in a fast paced, externally facing customer support department, with preferred emphasis in travel, customer service, or sales operations.
Work is performed offsite and will require travel.
Team Members must have the ability to operate standard office equipment and keyboards.

Nice To Haves

College coursework or degree (AA/BA, etc.)

Responsibilities

Housing: assists with housing assignments and support clinicians for the duration of the event, collecting folios daily to review for accuracy
Transportation: assists travelers loading and exiting the designated transportation vehicles using HSG technology, communicates and coordinates with travel vendor drivers.
Travel: communicates and/or arranges necessary travel needs for clinicians including airline, rental car, and any other required modes of transportation.
Reconciliation: gathers all invoices and maintains accurate records related to spend supporting the event.
WayFinder: Helping answer questions and directing flow of stations during on onsite event.
Maintains customer-focused, professional communication and effective response-time with Clinicians, Department team members, Operations Leaders, and Recruiters on an on-going basis.
Address requests, resolve complaints and issues with a service-oriented mindset.
Assists other On-Site Support Specialists during times of fluctuating workloads to meet department goals.
Other tasks and duties as assigned.
Our Onsite Support members set up at base command (typically a local hotel near facilities) and help with making sure the traveling healthcare providers can get checked in to their hotels, receive transportation to the facility they are going to be working at, receive payment for their services and have a dedicated support system for any questions or concerns they may have on the project.