Onsite Support Specialist

DeLaval•Kansas City, KS

2d•Onsite

About The Position

For more than 140 years, DeLaval has been driving progress in milk production by innovating solutions for dairy producers around the globe. We are a Global team of passionate professionals committed to making sustainable food production possible. We offer integrated solutions of milking systems, consumables and services to help dairy producers address challenges in animal welfare, food safety, farm profitability, and work efficiency. Digital Workplace at DeLaval The mission of Digital Workplace at DeLaval is to develop and govern the End User Services while ensuring their delivery and usage. By that, we contribute to DeLaval competitiveness by delivering standardized and fit for purpose infrastructure services, maintaining a balance between time to market, cost, quality and security. We put a lot of effort into offering modern and easy to use IT services and strive to be on the forefront. A few examples are a fully cloud managed client platform (Intune), Windows 365, Azure Virtual Desktop, Teams Telephony, Microsoft Teams Rooms (MTR), cloud print and storage. We have moved away from legacy platforms such as SCCM and Citrix. As majority of these services are delivered by external partners, the mission is focused at governing and controlling the partners. DeLaval is in the position to transform their end user productivity tool to enable modern way of working with collaboration and mobility to work close to our customers, at our manufacturing facilities and/or from any location our colleagues prefer working from. Onsite Support Specialist Location: Kansas City In this role you will be reporting to the End User Experience Manager. We are strengthening our presence by adding a second Onsite Support Specialist. You will be working in a close collaboration with the Digital Workplace Team and be responsible for all the Onsite Support activities in your site and area. Your main goal is to deliver the best onsite support possible, and we as team are working together to deliver a great end user experience to our DeLaval users. Here are the highlights of what you will be working on in this exciting role:

Requirements

Microsoft 365 knowledge
ServiceNow Knowledge
Training experience for new employees – Rephrase – People Skills
Research, analytical, and problem-solving skills
Strong process-oriented skills to help guide Onsite team’s direction
Knowledge of and experience troubleshooting/supporting Windows 11, mobile devices
Networking skills such as LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity
Good verbal/writing English skills
An ability to cooperate and prioritize

Responsibilities

Site IT Coordination: To support the other assigned locations remotely by working with the Site IT Coordinators - “satellite” support
Collaborate with team members to understand organizational and operational challenges
Manage technical difficulties, working with vendors when necessary
Act as the local IT liaison for central IT Digital Workplace in Office, Manufacturing and Field Settings
End user training and onboarding for new employees and new technology
Be part of and drive various projects within central IT
Client support, based on tickets, received from the Service desk
Repair computers in easy cases or handles the process of repair or initial diagnostic
Support diagnostics and installation of OS and applications
Support Teams telephony & Microsoft Teams Rooms (MTR)
Support printer installations
Use performance monitoring tools to enhance end user experience
Cybersecurity: Work with end user awareness for cybersecurity related topics.
Management of IT Assets PCs, IT peripherals, Microsoft Teams Telephony as well as Teams Rooms equipment
Operational Technology (OT) Network / Local server support / Printer
Coordinate network/server equipment with the vendors
Troubleshooting support (lights on at a Network switch/router; Local servers)
Support Central IT and Network provider regarding inventory questions / audits
Decommission and discard old Network/Server equipment properly
Support printers in factory and warehouse environments, such as label printers

Benefits

Interesting projects
Growth and development opportunities
Meaningful job with possibilities to make a difference
Work in international company with many years of experience
Learning and development opportunities
Annual bonus and basic salary on contract of employment
Rich benefit package (incl. private health care, medical, and life insurance etc.)
Atmosphere built on trust, support and mutual respect
Team building activities
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally.
You will work in close collaboration with various stakeholders inside as well as outside DeLaval.
Possibility of occasional travel for the purpose of onsite support and relationship building