Onsite Support Specialist-Manhattan, NY

Olympus•New York, NY

3d•Onsite

About The Position

This is a project based position that is dependent upon the length of our customer contracts. The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment providing basic trouble shooting and provides training for proper care and handling of Olympus equipment.

Requirements

Associate's degree or equivalent relevant experience required.
Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required.
Solid working knowledge of electronics and audiovisual equipment.
Basic computer skills, including Microsoft Office; strong verbal and written communication skills.
Must be comfortable with public speaking, delivering an in-service/demonstration to a group.
Must possess a high degree of self-reliance, initiative, and creativity.
Excellent work ethic, proven self-starter with excellent time management skills, with the ability to use independent judgment and critical thinking effectively.
Eager to learn and grow, accept and apply feedback
Consistently delivering superior customer service.
Travel less than 20% annually. Must have a valid driver's license.
Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.

Nice To Haves

Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and aseptic technique preferred.

Responsibilities

Assist Olympus personnel with the installation of equipment.
Coordinate schedules with audiovisual providers and boom manufacturers for installation.
Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
Provide in-service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.
Provide clinical equipment management support on all Olympus equipment(pre-intra & post-op).
Evaluate and resolve equipment malfunctions as necessary. May include basic electronic troubleshooting.
Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.
Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.
Work with the Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.
Follow procedures to notify, track, and report lost or damaged equipment.
Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment.
Monitor and, if requested reasonably, report the Customer's Olympus repair expenditures; note significant repair issues or occurrences.
Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned.
Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.