Onsite Support Engineer L1
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About The Position
Grow your IT career with us! Do you enjoy technical troubleshooting and problem solving? Do you want to surround yourself with passionate, knowledgeable IT experts? Are you a strong communicator who thrives when helping others? Are you looking for a company that values its employees and its culture? This could be a good fit for you - and for us! BECA, a Blue Alliance company, is a well-established IT services provider serving the greater Atlanta area for over 40 years. We are looking for the right person to fill the role of Onsite Support Engineer I. The primary responsibility of this position is to assist users with issues by phone and by ticket. As a member of our internal support team, a Onsite Support Engineer I is responsible for following the documented procedures for support, monitoring the ticket gateway, and maintaining ticket and phone SLA.
