OnSite Specialist- San Antonio, TX

Stryker•San Antonio, TX

18h•Onsite

About The Position

The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations. Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments. Supports daily surgical readiness by managing instrumentation, soft supplies, and case cart staging for scheduled and add- on cases. Works closely with SPD, OR coordinators, and service line leaders to ensure procedural efficiency. Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals.

Requirements

Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.

Nice To Haves

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal

Responsibilities

Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
Confirm equipment functionality and image routing prior to each procedure.
Adjust camera, monitor, and device settings intraoperatively.
Provide immediate troubleshooting of endoscopy and integration systems.
Manage post-procedure breakdown and staging of all Stryker equipment.
Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
Perform in-line function testing (leak, sharpness, insulation, or power checks).
Wrap and containerize sets for sterilization per IFU.
Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
Facilitate repairs, replacements, and instrument tracking per hospital protocols.
Communicate with SPD and OR leaders regarding equipment readiness and process improvements.
Pick and stage surgical case carts using surgeon preference cards.
Document missing instruments and coordinate replenishment.
Ensure all supplies and instruments are available prior to procedure start.
Manage postoperative put-backs, restocking, and inventory accuracy.
Track and communicate rapid turnover and trauma case needs.
Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring.
Serve as point of contact for all OnSite service issues, escalations, and process improvements.
Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.
Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
Lead in-servicing, data integration setup, and clinical collaboration.
Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.