OnSite Specialist - Birmingham, AL

Stryker•Birmingham, AL

1d•Onsite

About The Position

As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care. What You Will Do • Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions. • Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience. • Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime. • Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships. • Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service. • Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use. • Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer-focused mindset. • Provide flexible coverage, including rotating schedules, on-call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel. What you will need: Scope of Work Summary (Operating Room Support): The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations. Core Responsibilities: · Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference. · Confirm equipment functionality and image routing prior to each procedure. · Adjust camera, monitor, and device settings intraoperatively. · Provide immediate troubleshooting of endoscopy and integration systems. · Manage post-procedure breakdown and staging of all Stryker equipment. · Clean/disinfect towers and components, restock consumables, and perform basic maintenance. · Educate OR and SPD staff on proper use and troubleshooting of Stryker products. · Support video conferencing, DICOM transfers, and EMR connectivity (where applicable). Scope of Work Summary (Sterile Processing Department – SPD): Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments. Core Responsibilities: · Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation. · Perform in-line function testing (leak, sharpness, insulation, or power checks). · Wrap and containerize sets for sterilization per IFU. · Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership. · Facilitate repairs, replacements, and instrument tracking per hospital protocols. · Communicate with SPD and OR leaders regarding equipment readiness and process improvements. Scope of Work Summary (Case Cart & Inventory Management): Supports daily surgical readiness by managing instrumentation, soft supplies, and case cart staging for scheduled and add- on cases. Works closely with SPD, OR coordinators, and service line leaders to ensure procedural efficiency. Core Responsibilities: · Pick and stage surgical case carts using surgeon preference cards. · Document missing instruments and coordinate replenishment. · Ensure all supplies and instruments are available prior to procedure start. · Manage postoperative put-backs, restocking, and inventory accuracy. · Track and communicate rapid turnover and trauma case needs. · Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring. Scope of Work Summary (OnSite OR Liaison / Expanded Services Specialist): Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals. Core Responsibilities: · Serve as point of contact for all OnSite service issues, escalations, and process improvements. · Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW. · Support da Vinci, Spy-Phi, and other specialty service lines as assigned. · Lead in-servicing, data integration setup, and clinical collaboration. · Assist with managing Stryker HUB, iSuite Media, and teleconference configurations. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Requirements

High School Diploma or equivalent.
0+ years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
Strong analytical, problem-solving, and time-management skills with the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

Nice To Haves

Bachelor’s or Associate’s degree, or equivalent certifications.
1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.
HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).
Experience in OR technical support or surgical services.
Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
Excellent communication and troubleshooting skills.
Familiarity with surgical supply chain or SPD workflows.
Strong organizational and communication skills.
Prior OR or SPD leadership experience preferred.
Strong interpersonal and project coordination skills.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.
Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.
Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer-focused mindset.
Provide flexible coverage, including rotating schedules, on-call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.
Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
Confirm equipment functionality and image routing prior to each procedure.
Adjust camera, monitor, and device settings intraoperatively.
Provide immediate troubleshooting of endoscopy and integration systems.
Manage post-procedure breakdown and staging of all Stryker equipment.
Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
Perform in-line function testing (leak, sharpness, insulation, or power checks).
Wrap and containerize sets for sterilization per IFU.
Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
Facilitate repairs, replacements, and instrument tracking per hospital protocols.
Communicate with SPD and OR leaders regarding equipment readiness and process improvements.
Pick and stage surgical case carts using surgeon preference cards.
Document missing instruments and coordinate replenishment.
Ensure all supplies and instruments are available prior to procedure start.
Manage postoperative put-backs, restocking, and inventory accuracy.
Track and communicate rapid turnover and trauma case needs.
Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring.
Serve as point of contact for all OnSite service issues, escalations, and process improvements.
Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.
Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
Lead in-servicing, data integration setup, and clinical collaboration.
Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.