OnSite Specialist - Oakland, CA

Stryker•Oakland, CA

About The Position

The OnSite Specialist utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. This is a field-based position where the specialist is expected to regularly work a majority to 100% of time at customer facilities within a set territory or travel within a set boundary. The role involves providing clinical surgical support, managing equipment, troubleshooting, and maintaining Stryker equipment and related devices. The specialist will work with surgeons, O.R. personnel, central processing, biomedical, and other related personnel, while maintaining knowledge of products through Stryker education programs.

Requirements

High School Diploma or equivalent required.
Basic computer skills including Microsoft Office.
Strong verbal and written communication skills.
Strong interpersonal and organizational skills.
Ability to quickly, efficiently, and effectively troubleshoot issues in demanding, high stress situations.
Ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support.
Ability to provide on-call services as required by the hospital/account, which may include overnight and weekends.
If the account contract includes on-call services, must be within 45 minutes driving distance from the account.
Ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent analytical skills.
Excellent interpersonal skills.
Excellent equipment problem-solving skills.
Excellent time management skills with ability to use independent judgment and critical thinking effectively.
Must be able to explain and generate detailed guidelines and procedures.

Nice To Haves

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
HSPA CRCST Certification within 6 months of start date and on time yearly renewal (Applicable for Specialists working in Sterile Processing Department).
Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.

Responsibilities

Provides clinical surgical support by managing all relevant equipment.
Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
Maintains knowledge base of equipment and disposable products through Stryker education training programs.
Provide physicians and OR personnel with information on new and current products.
Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
Accurately records and reports all surgical procedure information.
Adheres to all Stryker and medical facility policies, standards and procedures.
Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.