Onsite Service Technician

Electrosonic-posted about 2 months ago
Full-time • Entry Level
Hybrid • Queens, NY
501-1,000 employees
Computer and Electronic Product Manufacturing
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

As an On-Site Service Technician, the right candidate will provide full time technical service and maintenance support for an Electrosonic client at one of the three major New York City Airport Locations. The selected candidate may also participate in installations and commissioning of projects from time to time.

  • Provide on-site first line, emergency, and preventative service to our client.
  • Arrange for product returns and/or exchanges with the service department.
  • Daily equipment checks to ensure equipment is operational.
  • Management of daily check schedules.
  • Perform daily/weekly/monthly preventive maintenance and dusting of designated exhibits & rack room areas.
  • Video projector lamp changes and proper disposal or recycling of lamps as required.
  • Manage and maintain spare AV equipment and consumables inventory.
  • Assist in training of client's staff and new staff who typically operate these systems on daily basis.
  • Provide technical phone support to customer.
  • Provide all documentation in a timely manner.
  • Perform other activities and responsibilities as directed by the client but within the scope of AV.
  • Communicate effectively with the Electrosonic Managers and Service team.
  • Accountable for the overall customer satisfaction of the site's AV systems.
  • Technical degree/certificate or equivalent job experience.
  • Minimum 3 years related experience.
  • Excellent understanding of AV systems with strong problem-solving skills.
  • Ability to provide outstanding customer service.
  • Good communication skills, verbal and written.
  • Ability to read and comprehend site drawings, schematics, and training manuals.
  • Ability to operate multi-meter and other related industry test equipment.
  • Computer literate e.g. Windows, MS Word, MS Excel.
  • Detail oriented.
  • Able to lift 50 pounds.
  • Must be comfortable working at heights and on ladders & mechanical lift systems.
  • CTS certification.
  • Proven knowledge in multi-projector edge-blended digital video systems.
  • Computer & AV Networking.
  • AV Show Control Systems such as AMX, Crestron, Medialon or Watchout.
  • Computer interactive systems.
  • Significant experience with standard troubleshooting methodology.
  • Experience with digital signage systems, prefer Brightsign experience.
  • Familiar with multiscreen displays functioning as video walls.
  • TWIC card is beneficial or the ability to obtain within 3 months.
  • Previous experience with TSA and Airport secure area work preferred.
  • NYC SST cert. and OSHA-10 or OSHA-30 is a PLUS.
  • Medical
  • Dental
  • Vision
  • Life and disability benefits.
  • Wellness discount programs.
  • 401k
  • Paid parental leave after 1 year of service.
  • 10 company paid holidays.
  • 3 weeks of paid vacation.
  • 1 week of paid sick time.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service