Onsite Service Technician I

Canon Solutions America•Las Vegas, NV

71d•$19 - $25•Onsite

About The Position

Spotting a solution and fixing a problem is a tremendous technical skill. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA-an innovator in technology, solutions, and services-wants to meet you. We're looking to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to assist our valued customers with the basic technical expertise of Canon-supported products.

Requirements

Hold a High School diploma or equivalent experience required.
Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel (valid driver's license and acceptable driving record necessary).
Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements?

Responsibilities

On-Site Field Service Technician - Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays)
Each schedule includes one weekend day
Bonuses paid on weekends
Shift differentials for night shifts
Training occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday-Wednesday or Wednesday-Saturday
Diagnose basic mechanical, software, network, and system failures using established procedures
Service and repair designated equipment to Canon standards and specifications
Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics
Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance
Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned
Provide guidance to less experienced technicians and manage technical information responsibly
Resolve escalated technical or customer service issues as requested across assigned territories

Benefits

Employee referral bonus
Employee discounts
"Dress for Your Day" attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can't get anywhere else
Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation