Onsite Service Technician - Detroit, MI

Xerox • Ann Arbor, MI

229d • $38,160 - $76,320

About The Position

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to delight our customers.

Requirements

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits and the ability to read and comprehend electrical schematics.
• Superior time management skills and reliability.
• Valid driver's license, appropriate insurance coverage, and a clean driving history.
• Ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.

Nice To Haves

• Past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran experience.

Responsibilities

• Offer outstanding service to our clients.
• Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on-site client base regarding equipment status and availability.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing