Onsite Representative

Henkel group • Louisville, KY

1d • $65,000 - $75,000 • Onsite

About The Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
Job Summary: Manage service and technical functions for Henkel products at a major automotive OEM

Requirements

• BS/BA in engineering or business, with some chemistry background preferred.
• 1 to 3 years at a minimum of relevant work experience in a manufacturing environment is required.
• Must have a strong work ethic and excellent customer relationship skills.
• Strong communication skills both internally and externally.
• Must have strong problem resolution and technical leadership skills.
• Strong PC capability to include the Microsoft Office Suite of products.
• The hours for this position are going to be M-F from 7:00-3:30 PM. Must be willing and able to take calls and travel to the customers location on short notice during afterhours. The facility is located in Louisville, KY.
• Ability to travel and meet with customers to gain exposure to other facilities and projects. Travel to other facilities will be minimal but encouraged.
• Must be willing and capable of climbing stairs.

Responsibilities

• Responsible for working with automotive pretreatment systems, automotive sealing and adhesive systems and additional process areas.
• Performing daily tests and quality audits to ensure processes are within specifications.
• Recording results and providing reports to customer management and staff.
• Communicate effectively with plant personnel at all levels.
• Develop effective account management, service & sales support strategies, and activities to cultivate new business opportunities to provide an outstanding field service and support commitment.
• Develop, manage, and apply organizational resources to provide excellent customer and technical support.
• Ensure the rapid resolution of problems and provide technical and product management support across multiple technology platforms.
• Maintain high standards and professional image of the company.
• Order Henkel product, track shipments, monitor inventory levels and usages of Henkel products.
• Champion site continuous-improvement projects that result in process efficiencies and recognized value.
• Analysis of Problems: Daily troubleshooting to resolve customer issues internally and externally.
• Decision Making: Autonomy required at customer facilities on a daily basis.
• Decision making internally and externally related to projects, due dates and general follow-up with internal and external contacts.
• Internal and External Relations: Position will work closely with internal and external sales teams, sales management, and technical service employees.
• Position requires daily interaction with customers at all levels of their organization.

Benefits

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level