Onsite Repair Technician - Fayette Kentucky

Trafera LLC•Mabscott, WV

4d•$21•Onsite

About The Position

It's no secret that technology has changed, especially for schools. Competing and staying successful in an ever-evolving world of digital transformation takes more than just a technology friend, it takes a true technology powerhouse. Based out of St. Paul, Minnesota along with locations in Oklahoma, Louisiana, West Virginia, and North Carolina, Trafera is a dynamic and growing company wholly immersed in the K-12 and higher education marketplaces. We provide and service both new and recertified technology ranging from Chromebooks, desktops, mobiles, servers, storage, and networking hardware to our customers. Additionally, Trafera provides support to educators and admins to ensure that the technology we sell can be meaningfully integrated into the student learning experience. We are passionate about serving not only our customers' needs, but also those of our employees. Working at Trafera, you will be part of an energetic team that shares an enthusiasm to support K-12 schools. We support open, honest, and transparent communication, continual learning, and employee-driven initiatives. Come join us! Position Summary: The Onsite Repair Technician is responsible for diagnosing, repairing, and maintaining equipment or systems at customer location(s). You will travel to various sites to perform hands-on technical service, troubleshoot issues, and ensure optimal functionality of products.

Requirements

Highschool Diploma or Equivalent
2+ years of progressive experience in customer service, technology repair and diagnosis or other related technology services role
Strong business acumen and ability to think strategically to contribute toward organizational planning
Demonstrated analytical and problem-solving skills
Strong written and verbal communication skills with the ability to effectively present ideas and deliverables to internal and external stakeholders
Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence
Must have an unexpired driver’s license and maintain appropriate licensing, credentials, and clean driving record
Must currently have DOT certification or must be able pass DOT certification after hire and annually thereafter
Requires interstate traveling, including overnight lodging as necessary
Ability to use Hand trucks and other loading and unloading tools
Self-directed work style, able to work autonomously, prioritize and deliver results

Responsibilities

Collect devices from customers and assets such as monitors and docking stations, requiring repair; diagnose issues, then repair or replace components as necessary to restore full functionality
Performing and quality-checking minor repairs (e.g., screen and keyboard replacements) to ensure quick turnaround and return of devices to students
If a device cannot be repaired onsite, create a Service Repair Order (SRO) and properly stage the device—both physically and within tracking systems—for transport between the customer site and the company’s repair facility
Maintain and organize the onsite parts closet, ensuring optimal stock levels of necessary supplies, while accurately tracking and updating inventory in the ERP system (CSI)
Track company-owned parts, tools, and devices to ensure accurate documentation from the date items are collected from the customer to the date they are returned, enabling timely and accurate reporting to Tulsa Public Schools (TPS)
Ensure all repairs are performed in accordance with established testing procedures, technical guidelines, and quality assurance standards
In-depth understanding of warranty entitlements, coverage terms, eligibility and service requirements
Ensure that cargo is safely and accurately loaded and unloaded
Responsible for transporting raw materials and finished goods between customer locations using a personal vehicle or by ridesharing with a customer
Maintain safe driving practices including adhering to traffic regulations and company safety procedures
Maintain accurate records of mileage