Onsite Print Center Lead

Ricoh • Chattanooga, TN

35d • Onsite

About The Position

If you are seeking a team driven by passion and purpose, come create with us at
Ricoh. We are a team of information seekers and customer-obsessed collaborators
who aspire to deliver the services, solutions, and technologies that empower
business success. We are looking for talented, inspired individuals to join us
to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and
technology, creates outstanding customer experiences, and delivers innovation
for businesses worldwide. We empower digital workplaces by enabling individuals
to work smarter from any location and harness the power of information—how it is
collected, stored, managed, and shared—to unlock the potential in every
organization. We deliver services and technologies that inspire our customers’
success and guide them toward a better and more sustainable future. If you are
seeking a purpose-driven and passionate team, come create with us, and help
drive our high-performance culture of excellence into tomorrow.

Requirements

• High school diploma or equivalent.
• Minimum of two years of experience in a print production setting.
• Strong customer service skills in both phone and email communications.
• Ability to organize work, prioritize tasks, and meet deadlines.
• Experience operating, calibrating, and troubleshooting print equipment.
• Ability to lift up to 50 pounds and perform tasks that involve walking, standing, reaching, or bending.

Nice To Haves

• Five or more years of print production experience.
• Experience with Fiery front end systems.
• Familiarity with MarketDirect Storefront or other order management platforms.
• Experience working with branded materials or style guidelines.

Responsibilities

• Operate digital print equipment with accuracy and consistency.
• Review job tickets, confirm specifications, and ensure files are correctly prepared before production.
• Inspect printed materials throughout the process to ensure high quality work that matches customer expectations.
• Perform finishing tasks such as binding, folding, cutting, or assembling as needed.
• Use Fiery workflows or similar tools to manage color, file processing, and production queues.
• Maintain clean, organized work areas that support efficient production.
• Serve as the primary on-site contact for customers.
• Answer questions, clarify job requirements, and communicate timelines clearly.
• Provide timely updates and resolve issues with professionalism and care.
• Support customers in understanding available services and best practices for preparing their print jobs.
• Track and monitor incoming print requests using order management platforms.
• Prioritize jobs to meet customer deadlines while maintaining quality.
• Maintain required reporting and production documentation.
• Organize jobs by confirming job names, numbers, instructions, and necessary supplies.
• Keep digital print equipment performing at its best.
• Perform basic maintenance tasks such as clearing jams, loading consumables, and running calibrations.
• Troubleshoot common hardware and software issues.
• Escalate service needs when repairs or advanced diagnostics are required.
• Complete technical training for new equipment as assigned.
• Represent the print center with a professional appearance and customer focused approach.
• Take ownership of day to day operations and production outcomes.
• Maintain inventory of supplies and parts and follow company processes for ordering.
• Support a safe, organized, and efficient work environment.
• Perform other duties as assigned to support the success of the site.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED