Onsite Portfolio Community Association Manager (Lake Hinsdale Village)

RealManage•Willowbrook, IL

13d•$80,000 - $90,000•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. The General Manager (GM) serves as the Chief Operating Officer of the Home Owners Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry. Property Summary: Located in Willowbrook, Illinois on 72 beautifully landscaped acres, Lake Hinsdale Village was designed in 1968 as a Green Community. The campus includes 35 acres of open space displaying an extensive variety of mature trees and numerous flower beds. The 11-acre man-made lake winds its way throughout the landscape. In addition to the 164 two- and three-bedroom townhomes, homeowners can choose among 375 one-, two- or three-bedroom condominium units. Each of the seven mid-rise condo buildings has elevators, heated underground parking as well as ample visitor parking lots. A cornerstone for community activities, the LHV clubhouse has three levels, occupying 10,000 square feet. It features beamed cathedral ceilings, lounges, a kitchen and bar, fireplaces, reading area, and a game room with a pool table among its amenities. The lower level includes men's and women's locker rooms with access to the pool area and conveniently located near the exercise room. Residents enjoy the outdoor swimming pool from Memorial Day to Labor Day, as well as social and recreation activities which are held inside the Clubhouse and on the outside patio areas. If outdoor activity is what you're looking for, in addition to the swimming pool, LHV has a private perimeter road that homeowners use for jogging, biking, and dog walking. Or perhaps a stroll around the lake bank is more your style. Tennis courts, pickleball courts and a playground provide the necessary areas for additional recreation. Paddleboats are available at the clubhouse pier for those who prefer a lazy outing on the lake and catch and release fishing is permitted for residents. A co-ed golf league, water aerobics and yoga clubs add to the fun recreation activities bringing residents together. Parties, potlucks, dances and more are planned by the Social Commission for residents to enjoy year-round. The Onsite Portfolio Community Association Manager (OPCAM) is the key ambassador in partnership with the General Manager of GrandManors/RealManage for Lake Hinsdale Village. He/she will provide management, direction, and leadership to ensure the successful daily operations of a portfolio of 7 condominium associations within the master association and delivers professional services along with exceptional customer experience in accordance with the Service Level Agreement and in alignment with the company’s guiding principles. Key responsibilities include, but are not limited to, working closely with the Board of Directors, developer, and/or builder to manage and operate the community, facilitate solutions to problems, and increase the home values of each community.

Requirements

Must have an Illinois CAM license.
Associate or higher degree highly preferred.
Minimum of (1) year managing Homeowner Associations (HOAs) required, (2+) years preferred.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Excellent interpersonal skills.
Excellent writing skills.
Excellent technology skills.
Flexibility and humility.
Excellent organizational skills.
The ability to work independently.

Nice To Haves

Onsite CAM experience preferred
CAI designation(s) strongly preferred.

Responsibilities

The Onsite Portfolio Community Association Manager serves as a professional advisor to their Board of Directors of the 7 condominium associations within the master association
Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures
Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service request, and work order activity
You will have the opportunity to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities progress of specific key initiatives, and makes clear and concise recommendations
The OPCAM assists the Boards with the selection of contractors and insurance carriers to maintain and protect the community
Provide vendor management oversight, including set-up bid process, through contract and oversight
Oversee and approve payment of vendors providing service to community association
Develop and submit a complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association
Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing.
Possesses knowledge of cash balances and availability of funds for projects, monitors aging reports to ensure timely legal action regarding collections, and any other legal action before the association
Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community
Attend monthly Manager’s and training meetings as required
Conduct business at-all -times with the highest standards of personal, professional and ethical conduct
Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems
Additional responsibilities as assigned by General Manager