Onsite Operations Team Member

Franklin County Historical Society DBA COSI • Columbus, OH

7h • Onsite

About The Position

This Team Member is responsible for the delivery and daily operation of live shows and performance-based experiences serving COSI guests of all ages and backgrounds. They will inspire COSI Guests by delivering exceptional live performances, demonstrations, and engagement experiences in the COSI building and throughout assigned program areas. Experiences include but are not limited to onstage shows, the High Wire Unicycle, animal interactions, liquid nitrogen experiences, and other live performance experiences. This role ensures consistent quality, training, and operational excellence in live show delivery while supporting COSI’s Guest Service Strategy and institutional priorities.

Requirements

• Bachelor’s degree in science, education, or related field preferred.
• Must possess at least 3–5 years of experience in formal or informal education, museum program delivery, live performance, or operational leadership.
• Works well in a dynamic, collaborative team environment
• is flexible, reliable, and organized
• possesses excellent written and verbal communication skills.

Nice To Haves

• Previous experience in science museums or similar cultural institutions preferred.

Responsibilities

• Conduct the daily operations of live shows, performance experiences, and assigned program areas, aligning with COSI’s Guest Service Strategy.
• Ensure consistent quality, safety, and operational excellence across all live performance experiences.
• Maintain training procedures, standards, and tracking tools for Team Members and Volunteers delivering live shows and performance experiences.
• Ensure proper operation of all defined areas of responsibility, including maintenance of supplies and equipment
• Maintain a working knowledge of live show curriculum and operational procedures, including:
• Philosophy, policies, and educational methods and techniques
• Function, performance, and operation of all exhibits, theaters, and program elements
• Setup, cleanup, maintenance, and emergency procedures
• Work collaboratively with onsite managers, Science Content, Education, Volunteer Services, and other divisions to ensure alignment and consistent delivery of high-quality experiences.
• Support the COSI 5.0 Strategic Plan, its goals, initiatives, and institutional priorities.
• Support general COSI operations through participation in meetings, operational planning, and institutional initiatives, as appropriate.
• Serve as an example to other COSI Team Members in matters of appearance, attitude, leadership, and performance in the mode that best serves COSI Team Members and Guests.
• Perform other administrative and operational duties within the scope of the position as assigned by the Senior Director of Onsite Operations.
• Serve as an example to other COSI Team Members and Volunteers in matters of appearance, attitude, and performance in a manner best serving COSI paid and Volunteer Team Members and Guests.

Benefits

• COSI prioritizes the health and wellness of our Team because we believe in investing in the people who make our programs and services possible. To learn more about what COSI offers, visit: https://cosi.org/careers [https://cosi.org/careers].

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level