Onsite Operations Specialist - Part Time
About The Position
In this role, you’ll be the face of our on-site operations—supporting customers, preparing vehicles, and keeping daily rental operations running smoothly. You’ll balance friendly, customer-facing interactions with hands-on, behind-the-scenes work in a fast-paced environment. The ideal candidate is organized, motivated, and comfortable switching between helping customers and rolling up their sleeves to prep, move, and maintain vehicles. What You’ll Do Customer Service & Vehicle Processing Greet and assist customers throughout the rental experience, including check-in, vehicle assignment, and returns Prepare rental vehicles for drivers by fueling, cleaning, inspecting, and installing telematics and license plates Conduct vehicle inspections to ensure safety, readiness, and compliance Manage and organize vehicle compliance and rental documentation Operational Support Organize and maintain the vehicle lot to ensure efficiency and accessibility Coordinate vehicle transportation as needed Complete daily rental operations tasks accurately and on time Report vehicle issues, operational challenges, and system bugs to the designated point of contact Standards & Communication Deliver excellent customer service while upholding company service standards Communicate clearly and professionally with on-site staff and remote support teams Provide concise updates and maintain accurate records and documentation Ideal Candidate Profile Outgoing and comfortable engaging with customers, while also able to work independently and stay focused on physical tasks Enjoys hands-on work and being on their feet throughout the day Prior experience working with vehicles, car detailing, outdoor work, or similar environments is a plus
Requirements
- 1+ year of experience in an in-person customer service role (retail, hospitality, technical support, or similar)
- Familiarity with the local market area
- Strong verbal and written communication skills
- Demonstrated ability to provide excellent customer service, solve problems, and de-escalate situations calmly
- Ability to follow instructions, work independently, and collaborate with a team
- Valid, unrestricted driver’s license with a satisfactory driving record
- Ability to handle physical demands, including prolonged standing, walking, and moving vehicles
Nice To Haves
- Prior experience working with vehicles, car detailing, outdoor work, or similar environments is a plus
- Outgoing and comfortable engaging with customers, while also able to work independently and stay focused on physical tasks
- Enjoys hands-on work and being on their feet throughout the day
Responsibilities
- Greet and assist customers throughout the rental experience, including check-in, vehicle assignment, and returns
- Prepare rental vehicles for drivers by fueling, cleaning, inspecting, and installing telematics and license plates
- Conduct vehicle inspections to ensure safety, readiness, and compliance
- Manage and organize vehicle compliance and rental documentation
- Organize and maintain the vehicle lot to ensure efficiency and accessibility
- Coordinate vehicle transportation as needed
- Complete daily rental operations tasks accurately and on time
- Report vehicle issues, operational challenges, and system bugs to the designated point of contact
- Deliver excellent customer service while upholding company service standards
- Communicate clearly and professionally with on-site staff and remote support teams
- Provide concise updates and maintain accurate records and documentation
Benefits
- Pay Rate = $19 per hour
- Part-time: 10+ hours per week
- Assignment length = 8-week contract
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
