Onsite Operations Manager
About The Position
To coordinate and implement systems to maximize the utilization of the company's assets while working in an assigned customer's environment. Lead on-site operations at the customer facility; perform Planning, Driver Management and/or Customer Service functions. Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers. Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth. Maintain an understanding of and demonstrate customer service processes; communicate daily with responsible KNX planning centers to ensure customer commitments are being met. Assist in collecting and maintaining current customer information in the system. Work with all KNX internal departments to resolve customer or company issues when necessary. Learn customer's in-house processes and systems to better facilitate on-site operations and increase efficiency; educate customer on KNX and transportation operations. Generate appropriate reports regarding service, including but not limited to OS&D, accessorial, etc, and assist in evaluating cost factors associated with business. Proactively work to assist others in achieving the organization's objectives.
Requirements
- 2+ years of customer service, planning or driver management experience required
- Must be able to work under stress while remaining professional at all times.
- Must be proactive and work efficiently independently with no supervision.
- Must possess good communication skills.
- Bachelors degree or equivalent combination of education and/or experience required.
Nice To Haves
- Transportation experience preferred.
Responsibilities
- Coordinate and implement systems to maximize the utilization of the company's assets while working in an assigned customer's environment.
- Lead on-site operations at the customer facility; perform Planning, Driver Management and/or Customer Service functions.
- Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers.
- Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth.
- Maintain an understanding of and demonstrate customer service processes; communicate daily with responsible KNX planning centers to ensure customer commitments are being met.
- Assist in collecting and maintaining current customer information in the system.
- Work with all KNX internal departments to resolve customer or company issues when necessary.
- Learn customer's in-house processes and systems to better facilitate on-site operations and increase efficiency; educate customer on KNX and transportation operations.
- Generate appropriate reports regarding service, including but not limited to OS&D, accessorial, etc, and assist in evaluating cost factors associated with business.
- Proactively work to assist others in achieving the organization's objectives.
Benefits
- Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
- We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
- Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
- Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
- Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
