Onsite Night Guest Attendant

Hotel Management And Consulting • West Palm Beach, FL

387d • $32,240 - $36,400

About The Position

The Onsite Night Guest Attendant at WoodSpring Suites in West Palm Beach, FL, is a customer service-focused role responsible for overseeing the property during evening shifts and being on call overnight. This position involves a variety of tasks including guest services, property inspections, and maintenance duties, all while ensuring a safe and welcoming environment for guests.

Requirements

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

Responsibilities

• Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
• Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels.
• Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas.
• Ensure cleaning supplies are stocked and distributed across the property.
• Perform room preps for any rooms that housekeeping was unable to clear during day shift.
• Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Regularly be on call overnight for afterhours guest needs.
• Other duties as assigned.

Benefits

• Hourly Rate: $15.50 - $17.50 depending on experience.
• DailyPay Access: Flexible pay options to access earnings when needed.
• Medical, dental, and vision benefits for full-time employees.
• Paid time off for full-time employees.
• Employee Assistance Program for personal or work-related concerns.
• Opportunities for advancement within the company.
• Free room offered to coordinate overnight on call needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed