Onsite Network Engineer

Optimal Networks • Rockville, MD

40d • Onsite

About The Position

As an Onsite Network Engineer, you will provide onsite support services via regular scheduled proactive visits to your assigned clients in the Washington DC metropolitan area. You will ensure the smooth operation of the client environment and address any escalated issues. You will work closely with clients to ensure their network infrastructure is running smoothly and efficiently, and that system changes are documented promptly. You will take a hands-on approach to troubleshoot and resolve network issues onsite. You will contribute to project teams for your clients and others, designing and implementing solutions that enable our clients to meet their business objectives. In this role you will report to the Manager of Engineering Services but operate with minimal supervision. When you are faced with a new challenge, you will be able to rely on the expertise of your colleagues for technical advice and support. You will also participate in a regular On Call rotation, providing emergency support to clients outside of normal business hours. Engineers at Optimal often work together on projects to leverage individual expertise and to learn new skills (from design and build of new servers or systems to deploying new networks for office moves). Location: Onsite at client sites (DC, Maryland, Virginia (DMV) area) Scheduled Weekly Hours: 40 (Full-Time) Travel Required: Location dependent

Requirements

• Strong knowledge of customer service practices and procedure
• Strong interpersonal and communication skills, able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
• Strong troubleshooting, problem solving and diagnostic skills
• Demonstrated in-depth experience deploying, supporting, maintaining, and administering: Microsoft Windows Desktop Operating systems Microsoft Windows Server products (2016, 2019, 2022) Hypervisor technologies (Hyper-V, VMware) Microsoft Azure Cloud based services (IaaS virtual computing, storage, and networking) Microsoft collaboration and productivity tools Microsoft 365 Other key IT systems / technologies critical to business operations
• Practical experience in networking support including firewalls, switches, routers etc. (preferred exposure to SonicWall, Meraki, Cisco and Dell)
• BA/BS in Information Technology or Business disciplines
• CompTIA Network+
• One or more of CompTIA Cloud+ / CompTIA Security+
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• VMware Certified Technical Associate (VCTA)
• 3+ years of relevant experience.
• Proven customer service and problem-solving skills. Excellent at communicating in a way that makes sense to non-technical people (face-to-face and written).
• Hands-on knowledge of Microsoft Windows Server products 2016, 2019, 2022, Exchange, Office365, backup systems, email systems, virus protection, desktop operating systems, document management systems, and similar technologies critical to business operations.
• Theoretical and practical knowledge of IP protocols, firewalls, and routers.
• Experience configuring, installing, and troubleshooting routers, firewalls, and switches.
• Experience with Azure, SonicWALL, Citrix.
• Ability to provide onsite or remote guidance to clients in the Washington DC area.

Nice To Haves

• Exposure to and experience supporting Linux based operating systems
• Experience with Device Management software (Microsoft preferred: Intune, AutoPilot)
• ITIL v4 Foundations Certification
• Microsoft Certified: Azure Administrator Associate
• VMware Certified Professional (VCP)
• SonicWall Network Security Administrator (SNSA)
• Consulting experience (preferred)

Responsibilities

• Quickly and accurately identifying client needs and seeing the appropriate solution through from design to completion and documentation.
• Serving as an expert resource to our clients, and to our internal staff for various tasks and projects.
• Mastering a wide range of network environments and continuing to expand your skillset as the technology landscape evolves.
• Assist IT Strategic Consultants in driving project deliverables and outcomes.
• Performs miscellaneous job-related duties as assigned.

Benefits

• We offer a competitive salary and benefits, including medical, dental, vision, and life insurance, 15 days of PTO annually, tuition reimbursement, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees