Onsite Mental Health Concierge- Evernorth - Orlando, Florida

Cigna Group•Orlando, FL

15d•Onsite

About The Position

Disney Mental Health Concierge Organizational Engagement and Strategy Consult with managers regarding important workplace issues: including, but not limited to, grief and loss in the workplace, job appropriate behaviors, employee/cast member terminal illness impacts and leadership support. Facilitate critical incident response by consulting with requesting manager and direct service providers to arrange appropriate clinical services, including onsite services. Work closely with EAP providers. Educate EAP providers regarding EAP protocols and expectations, and monitors compliance to standards. C o -cre a te a n d e x ecute o n e ng a g e m ent c a m p ai gn s / p r o m o ti o n in c o lla b o rat i o n wi t h broa d er E v er n o rt h / Cigna. Cast Member Engagement & Navigation Primary point of contact and deployment for critical incident occurrences. C o lla b o r a te with M atrix P a rtners t o o b tain n e ce s sa r y i n f o r m a ti o n t o pr o v i d e t h e mo s t a pp r o p ri a te r e s o u rces. P r o v i d e o n si t e, v irt u al, a n d in- p ers o n n a v i g at i o n t o e m o ti o n al w e l l - b ei n g r e s o u rces, i n cl ud i n g EAP r ef e rr a ls, ap p o i n t m ent s e t t i n g a ssistan c e, p r ov i d e r s e arc h e s, w o r k / life pro g r a m s, h ealth c o ac h i ng , ca s e m a n a g e m ent, beh a v i o ral case m a n a g e m ent, e tc. Provide psychological first aid, assessment, and intervention for crisis situations as needed. Ens u re the ap p r o p ri a t e n e xt s t eps are p u t in pl a c e f o r r e ferrals into m ed i cal, p h a r m a c y o r b ehavi o ral c o ac h i ng p r o g r a m s, in a dd it i o n t o a n y ali g n m ent w ith a beh a v i o ral p r o v i d er P r o v i d e f o l l o w - u p t o all C a st M e m b er c o nn e c ti o n s t h at ta k e p la c e. I d entify a n d ad d re s s S D OH n e e d s s u ch as f o o d , h o u si n g m ed i c a ti o n , and t ra n sp o r tati o n . Assist in connecting Ca s t Me m b ers with identified c om m un ity r e s o u rces to m e e t their n e e d s. W o r k c l o se l y w i th Cast M e m b e rs a n d E m p l o y e e s t o en su r e th e y ha v e t h e su p p o r t s y s t e m t h ey n e e d t o r e c o v er fr o m their specif i c n e ed, il ln ess, o r inj u ry. May f a cil i tate and lead m a n a g er a n d e m p l o y ee m ental h ealth trai n i ng s. P r o v i d e o n-call and on-site services as needed. Expected t o be a v ai l a b le v ia e m ai l , t e x t , or p h o n e. General Expectations Culturally trai n ed o n D is n e y O r g a n i z at i o n al, C a st M e mb er a n d E m p l o y ee r o l es a n d respo n si b iliti e s, benef i ts, p r o g ra m s, and in v ent o r y o f r es o u r c es. Will work on-site in Walt Disney World Park and be deployed to various locations as needed. Will be a v ai l a b le t o all t e a m m e mb ers, f o r c o n su l tat i o n . P er f o r m ad d it i o n al ta s ks /p r o je c ts as n e e d ed, r e qu e s t e d o r assi gn ed. Atten d all r eq u ired t ra in i n g s. C o m p ly with all E v er n o rt h B e h a v i o ral Hea l th pol i ci e s and Stan d ard O p er a ti n g P r o ced u r e s. Tak e in i tiati v e f o r c o n ti n u ed p r o f e ssi o n al de v el o p m e n t. W o r k c l o sely with t h e D i sney Ac c o u n t T e a m , H ealth C o ac h e s, C ase M a n a g ers, Ons i te EAP p r ov i d er s, EACs, B ehav i o ral UM and C M t e a m s t o ali g n o n ca s es a n d ha n d o ff a pp r o p ri a te l y as ne e d ed. Will work directly with Disney Human Resources and Employee Relations teams as needed. C o n su l t with Cigna/Evernorth cli n i cal s u p er v is o r w h en n e e d ed. Open t o su gg es t i n g and i mp le m enti n g i m p r o v e m ents a n d e nh a n ceme n ts to M ental Health C o n cierge r o l e a n d r esp o n s i b ilities.

Requirements

Current unrestricted independent licensure in a behavioral health field or a medical field with experience in a psychiatric setting (LCSW, LMFT, LPC, LPCC, Licensed Psychologist or RN)
Master's Degree in Behavioral Health field
Knowledge and experience in accessing community resources to help cast members with basic needs
Certified in Mental Health First Aid
3 - 5 years post-license mental health experience preferred
3 - 5 years experience responding effectively to diverse situations while working across all organizational levels
Excellent communication and interpersonal skills with a focus on customer service
Effective conflict management and negotiation skills
Ability to adapt to change and problem solve
Strong time management and organization skills with an ability to set priorities in a fast-paced environment
Ability to utilize and navigate multiple technology systems
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Nice To Haves

CEAP (certified employee assistance professional) required to obtain within 2 years of employment.
Bilingual in Spanish or Haitian Creole preferred
Knowledge of managed care preferred

Responsibilities

Consult with managers regarding important workplace issues
Facilitate critical incident response
Work closely with EAP providers
Educate EAP providers regarding EAP protocols and expectations, and monitors compliance to standards
Co-create and execute on engagement campaigns / promotion in collaboration with broader Evernorth / Cigna
Primary point of contact and deployment for critical incident occurrences
Collaborate with Matrix Partners to obtain necessary information to provide the most appropriate resources
Provide on site, virtual, and in-person navigation to emotional well-being resources, including EAP referrals, appointment setting assistance, provider searches, work/life programs, health coaching, case management, behavioral case management, etc
Provide psychological first aid, assessment, and intervention for crisis situations as needed
Ensure the appropriate next steps are put in place for referrals into medical, pharmacy or behavioral coaching programs, in addition to any alignment with a behavioral provider
Provide follow-up to all Cast Member connections that take place
Identify and address SDOH needs such as food, housing medication, and transportation
Assist in connecting Cast Members with identified community resources to meet their needs
Work closely with Cast Members and Employees to ensure they have the support system they need to recover from their specific need, illness, or injury
May facilitate and lead manager and employee mental health trainings
Provide on-call and on-site services as needed
Expected to be available via email, text, or phone
Culturally trained on Disney Organizational, Cast Member and Employee roles and responsibilities, benefits, programs, and inventory of resources
Will work on-site in Walt Disney World Park and be deployed to various locations as needed
Will be available to all team members, for consultation
Perform additional tasks /projects as needed, requested or assigned
Attend all required trainings
Comply with all Evernorth Behavioral Health policies and Standard Operating Procedures
Take initiative for continued professional development
Work closely with the Disney Account Team, Health Coaches, Case Managers, Onsite EAP providers, EACs, Behavioral UM and CM teams to align on cases and hand off appropriately as needed
Will work directly with Disney Human Resources and Employee Relations teams as needed
Consult with Cigna/Evernorth clinical supervisor when needed
Open to suggesting and implementing improvements and enhancements to Mental Health Concierge role and responsibilities